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“Beautiful hotel but very LOUD”

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Hyatt Regency Schaumburg, Chicago
Ranked #14 of 29 Hotels in Schaumburg
Reviewed 21 June 2011

We stayed at this hotel for 1 night en route to Wisconsin. It is located directly across from the Woodfield Mall and offers lots of dining options near by.
PROS:
~very modern interior and rooms are nicely decorated with upscale furnishings
~beds were comfortable
~pool area is nice, offering a small indoor pool that connects to the outside
CONS:
~stayed on a Saturday night and there were 2 weddings taking place. There is only one parking lot at the back of the hotel which was full of people coming for the wedding receptions. This meant a long walk with luggage, in the rain. A bit frustrating when we are the ones paying for a room.....
~hot tub was closed which would have been nice on this unseasonably cold day. Another guest said it hadn't been opened all year.
~no free internet useage. I entered the business center to find it cost a min of $7.50 to get on the internet.
And my biggest complaint......the NOISE. We were on the 3rd floor and we could hear the DJ and the music at the receptions taking place on the 1st floor until well after midnight. And our room wasn't even over top of the banquet rooms! We were also awoken at least 5 times through the night by loud groups of people roaming the hallways. So not a good nights sleep for us :~(
Everything else about this hotel was so nice, I would consider staying again. I would only do so if it was during the week since the chances of having loud party-goers would be much less.

  • Stayed: June 2011, travelled with family
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1  Thank Tamara6959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 14 June 2011

A dull box of a building from the exterior, located in uninspiring surroundings, the hotel redeems itself with very smart rooms. They are crisply decorated, well appointed and passed the 'bed bug test' with flying colours.Sadly the pool and hot tub were not useable due to maintenance and poor weather

Room Tip: Ask for a room above the 2nd floor - it helps getw
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  • Stayed: June 2011, travelled with friends
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    • Sleep Quality
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1  Thank JRLPHR9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 June 2011

We were in town for three days to attend a party. We came early to shop, and visit friends in the area. The room had NO luggage rack. I do not like to put luggage on the floor, so the front desk was very obliging and had one delivered. A luggage rack should, however, just be part of basic room amenities. The room was a double-double and that would indicate more than one person-right? However, there was only ONE chair in the room-at the desk. My husband and I had to take turns sitting down. In an area of business conferences, sightseeing and shopping, it would be nice if guests could end their day by sitting in an armchair to relax. As for the bathroom, there were no towel racks. There was also a sign indicating that, due to conservation, towels would be refreshed only occasionally. We had to call and request fresh towels as there was no place to hang towels to dry. Who wants to keep using damp towels that have all been stacked on the one hook provided???? Due to the configuration of the hotel our room was a very, very long walk from the elevator. Again, at the end of the long day, who wants extra walking time? As seniors, it became very tiresome. I think the hotel should make note of the age and ability of those checking in, and put them in rooms that are closer to the elevators. Maybe hold those rooms aside like handicapped rooms? I would also request a room that does NOT overlook the lobby atrium-no privacy and no view of what is going on weatherwise. . There was no card requesting our comments on our stay, so I couldn't tell Hyatt any of this. Hope they read Trip Advisor! Finally, on the good side, the room was clean and so was the entire facility. Lobby chairs (again a chair problem) were lovely,but not comfortable. The staff was outstanding--very friendly, helpful, and they appeared to be completely focused on doing their jobs well. The kiosk in the lobby has great coffee and snacks! The ladies working the kiosk were really wonderful and friendly.

Fortunately we were staying at a discount. If the price had been any higher I would have been furious. It's okay to stay here due to it's convenience, but it's not that comfortable so keep your stay short. The bed, however, is a good one and feels fresh and clean.

Room Tip: Tellthe front desk that you do NOT want to walk
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  • Stayed: June 2011, travelled with friends
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    • Sleep Quality
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1  Thank MilesOfFun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HRWoodfield, Director of Revenue Management at Hyatt Regency Schaumburg, Chicago, responded to this reviewResponded 20 June 2011

Thank you for taking the time to review our property, we appreciate you sharing the details about your experience. We're delighted to hear you were pleased with our staff and the cleanliness of our hotel, we feel these are cornerstones of making your stay comfortable and are glad to hear it shows. While the configuration of our hotel does put some rooms further from the elevators than others, we can certainly accomodate a request for one closer should you desire. We hope you'll join us again in the future, and for more seating, may I suggest requesting a Deluxe King room, which offers a chaise lounge in addition to the desk? This would offer the additional comfort you are looking for in your room. We hope to see you again soon.

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Reviewed 13 June 2011

Super comfortable beds, great staff, bar and starbucks in lobby. Lobby nice, fun area to wait for friends. Super close to great shopping in Woodfield Mall and surrounding shops. Had nice dinner at PF Chang's nearby. Free parking.

  • Stayed: June 2011, travelled with family
    • Value
    • Sleep Quality
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2  Thank FastGirl39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 May 2011

I booked a suite for my daughter's Sweet 16 birthday celebration at the Hyatt Regency Woodfield, the rooms were amazing! My daughter & her friends were thrilled with the iPod docks in each room, the plasma TV's (they were able to play Wii), the indoor lap pool & they even took advantage of the fitness room! Additionally, the staff was awesome! They were very accommodating with our needs as we hosted my daughter's special day. From the cleanliness of the rooms, the bedding & bathroom accessories, we couldn't have asked for better service. I would highly recommend this hotel.

  • Stayed: May 2011, travelled with family
    • Value
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1  Thank Lenaf6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hyatt Regency Schaumburg, Chicago

Address: 1800 E Golf Rd, Schaumburg, IL 60173-5004
Region: United States > Illinois > Schaumburg
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Schaumburg
#8 Family Hotel in Schaumburg
#13 Business Hotel in Schaumburg
Price Range: RM441 - RM733 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hyatt Regency Schaumburg, Chicago 4*
Number of rooms: 470
Official Description (provided by the hotel):
Experience the incomparable service you deserve at Hyatt Regency Woodfield. Superbly positioned to offer easy access to downtown Chicago, O’Hare, local businesses and area attractions, our exceptional hotel in Schaumburg is dedicated to ensuring a remarkable stay from start to finish. Great restaurants, deluxe amenities and unparalleled attention to detail add the finishing touches that make us the outstanding choice among Schaumburg, Illinois hotels. ... more   less 
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Also Known As:
Hyatt Regency Schaumburg, Chicago Hotel Schaumburg
Hyatt Regency Hotel Schaumburg
Hyatt Schaumburg
Hyatt Regency Woodfield Schaumburg Il

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