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“Food bad but Service was worse”

Cancun Incorporated
Ranked #4 of 9 Restaurants in Sherman
Restaurant details
Reviewed 28 February 2016 via mobile

An evening that was to be fun with my sister and her husband. Turned into a night that won't soon be forgotten. Our first clue should have been on a Saturday night there was almost no body in the restaurant only 3 tables had people at them. My sister orders a margarita the waiter says large or small. She orders a small. I ordered cheese for my rice. The waiter takes off to the kitchen where he proceeds to have an extreme loud conversation with the kitchen staff where he tells them "shut up". So that all in the restaurant can hear. The waiter then proceeds to the table behind us (which were friends of his). And again has a conversation that the entire restaurant could hear and again says "shut up girl". When our food was finally served, it was just ok. Served warm but with no real flavor. I asked the waiter for my cheese for my rice and off he went but my cheese was never brought to me. When the bills came they were wrong. First the margarita. My sister stated her drink was charged 8.00 on the bill for her drink. She told the waiter according to the menu it should have been 5.00. The waiter said "no you ordered large I up-sale!!" She said no I didn't and asked to have it changed and the waiter said "no". The waiter REFUSED and would not take it off the bill or adjust it. I was charged for my cheese sauce that I didn't get and wanted it removed from the bill. The waiter took the bill to adjust it and when he came back the bill was higher than before he left. When my husband asked to speak to a manager the waiter informed us "there is no manager". I asked for the waiters name and extremely rude he says its on the top of the ticket. I informed the waiter how upset I was with the service and his conversation with the table behind us and the kitchen his friends then got into our business and an altercation almost insued. We will never return and have told everyone we know about this restaurant. There are to many great places to eat in the Springfield area to eat mediocre food and to be treated poorly.

Thank Denise B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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8 - 12 of 30 reviews

Reviewed 8 February 2016

When Cancun opened, it was the best ever! People would come from Springfield because the food was outstanding. A couple of years ago I ordered a burrito special for carry out. It was close to closing- like a half hour left. I have never had anything so bad from anywhere in my whole life. The meat honestly tasted like dog food. No joke. Never have and never will go back.

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Thank Jackie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 August 2015

Many years ago when Cancun opened, it was a great place to eat. The owners were warm and friendly, and the Mexican staff was equally warm, friendly, courteous and efficient. Now the place is run by teenagers, is overpriced, portions are very small and the food is HORRIBLE. I recently ordered a chile relleno, and it tasted freezer-burnt - as if it had been pre-made and frozen a year ago, and then thawed, heated and served for my dinner - it had that funky freezer-burnt taste to it. Also ordered a soft taco, and I don't know what they've done to the beef filling, but it's different than it used to be - sort of red-colored and dry - and almost had that freezer-burnt taste as I described in the chile relleno. Even the chips and salsa aren't the same anymore. I ordered both hot and mild salsa, and couldn't tell the difference between the two. The hot was definitely NOT HOT, and both versions tasted like blended up canned tomatoes. The chips tasted stale and they were "thicker" than I remembered. Now that there are so many more, and much better, Mexican restaurants in the area, I'll sure never go back to Cancun. The owners need a serious reality check.

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Thank Lucky_Pussy_Kat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 July 2015 via mobile

DON'T GO HERE!!! Had a horrible experience. When first coming in it seemed like a cheap, run down, not very clean Mexican joint and was even more disappointed throughout the time I was there. It was the worst service ever, a simple order was messed up multiple times, the food was poor quality and super dry. The worst part of all.. the owners are rude phonies, which after sharing my terrible experience with someone else they also agreed about the owners. I will NEVER even think about going to this place ever again.

Thank Tammyl24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 June 2015 via mobile

Haven't been here in probably 10 or more years. Now we know why.. I had the beef chimichanga with rice and beans. The beef was not all that good and the rest of the food was worse. The rice was dry and the beans were mushy. Didn't care for it at all. My wife had shrimp nachos with cheese. It was tortilla chips with shrimp ( 8 of them ) and some type of cheese that looked like they had laid sliced mozzarella over it and broiled the whole thing. She said " now we know better." So we will not be going back again.

Thank Tiremaster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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