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Reviews (263)
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All reviewsevening receptionfront deskwater pressure in the showernice conditiondouble treeoutdoor pooldo not disturb signbottle of champagneinto considerationwalk in showerfull size refrigeratorfitness room isduvet covernice roomrooms are comfortableawesome hotelbreakfast staff
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Reviewed 8 April 2018 via mobile

We stayed here for a week in February; while starting recovery from knee replacement surgery.
The facility is clean and well maintained. It has been converted from a Doubletree (sorry, no cookies); and therefore somewhat different in design from most other Homewood Suites.
The check-in was welcoming and efficient.
The room was comfortable and fairly spacious. Our room had a tub/shower combination, vs. a walk-in shower at other locations. The kitchenette area had all the standard amenities.
The complimentary breakfast and evening manager's reception, both offered a decent selection of items.
The staff were friendly, helpful and accommodating.
All and all, this was a great place to recoup and relax.

Stayed: February 2018, travelled as a couple
Thank RICART75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jaqueline C, Front Office Manager at Homewood Suites by Hilton Indianapolis Carmel, responded to this reviewResponded 8 April 2018

Thank you for taking the time to review your stay RICART75. We're glad that we exceeded your expectations and that you were fully satisfied with our hotel and everything it had to offer. Thanks so much for choosing the Homewood Suites by Hilton Carmel-Indianapolis!

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Reviewed 6 April 2018

No hot water for the hot tub, and dirty sheets.. Other than that overall a great stay. The breakfast food was very good and lots to choose from. Front desk staff was very apologetic, but that was about it. The Gym was great to use.

  • Stayed: March 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
1  Thank Shilo T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jaqueline C, Front Office Manager at Homewood Suites by Hilton Indianapolis Carmel, responded to this reviewResponded 6 April 2018

Thank you for your review Shilo T. I apologize for the hot tub not being operable during your stay. We are glad to hear that you did enjoy our breakfast options and fitness center. We hope you choose to stay with us during a future visit to Carmel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2018 via mobile

Convenient location but lacks customer service and housekeeping. Had 1 fork in kitchen & walked to front desk to request another as two people staying in room & room stocked for 4. Front desk told us they would send one up to our room. After waiting 30 minutes we called to check the status as we were needing it for our dinner. Finally 45 minutes after we went to front desk requesting a fork we had one! Front desk wasn’t busy and would have been easier to give us a fork than send someone up with one 45 minutes after initially requesting it.

Housekeeping was very sporadic and subpar. Several days during our 1.5 week stay we would leave by 8am and return at 3:30-4pm to find housekeeping had not been to our room. One morning housekeeping knocked just after 8am before we had left. We told them we were leaving in a few minutes and asked if they could come back. They never returned. Needless to say the next day when they came our trash was full and we left card on bed requesting new sheets. Upon our return after being away all day, only trash had been taken out and towels on floor. We were left with one towel, floor had not been vacuumed and bed was sloppily made with no new sheets! Due to our shower leaking on bathroom floor we place our towel on floor after using it to soak up water. We called front desk to request more towels since we only had 1 & 45minutes later we received some.

One morning on way to breakfast we also noticed and large bottle of Bacardi Rum that was 1/2 full in the stairway. We notified the front desk when we arrived to breakfast so a minor wouldn’t get it and we didn’t think they would want a bottle of liquor in the stairwell. After breakfast we returned to room to grab a few things and liquor bottle was still there almost an hour after informing front desk!

Needless to say, less than impressed and recommend staying at one of many other hotels just down the street for same convenient location but better cleanliness and customer service!

Stayed: March 2018, travelled on business
2  Thank aastravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jaqueline C, Front Office Manager at Homewood Suites by Hilton Indianapolis Carmel, responded to this reviewResponded 3 April 2018

aastravels,

I want to apologize for missing the mark with our housekeeping department during your stay here with us. I do understand how frustrating that all can be for you and your family. We take feedback as opportunity to improve guest satisfaction at our hotel. We appreciate the time you took to inform us of your stay so that we can continue to improve on our hospitality toward all guests. We do hope you will consider us for a future visit.

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Reviewed 26 March 2018 via mobile

Overall stay was nice. Nice room. No complaints. The hallways are extremely long in this hotel so if your room is toward the back I suggest parking in the back and using the rear entrance and rear elevator. Even # rooms face the courtyard. Friendly staff at check in. I will stay here again.

Stayed: March 2018, travelled as a couple
1  Thank DerrickP266
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robin H, Manager at Homewood Suites by Hilton Indianapolis Carmel, responded to this reviewResponded 27 March 2018

We appreciate you DerrickP266,
A weekend visit can be hurried and hectic so we are glad you enjoyed staying with us. Thank you for offering a tip on parking for future guests. We will warmly welcome you again on your next visit to Carmel, IN.

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Reviewed 23 March 2018

I chose this facility given its proximity to a business meeting I had scheduled in the Indianapolis area. Homewood Suites is fairly consistent with its offerings and this location was no different. Very friendly staff, solid breakfast offerings and fast internet service was all I needed to make my trip a good one! Definitely recommend if you have business in the northern part of Indy (Carmel area).

  • Stayed: March 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
1  Thank Robert O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robin H, Manager at Homewood Suites by Hilton Indianapolis Carmel, responded to this reviewResponded 27 March 2018

Thank you Robert O for stay at the Homewood Suites Carmel, IN location.
We are happy that we could accommodate and fill all of your needs during your business stay. Our staff will enjoy hearing the comment "friendly staff". We want to welcome you back for your next business trip where we will consistently meet your expectations.

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