A man made a reservation at this hotel by phone giving my credit card number. Checked in, not asked for a card or identification.
Police video confirm.
Called customer service, (an hour to talk to a person) transferred to the manager, Ruth, who insisted the hotel is not at fault.
Called customer service again, another long wait, to be told policies are set by each individual hotel.
No one taking culpability. No customer satisfaction.More
- Free Wifi
- Free Parking