Credit Heidi at the front desk for garnering an extra star from me. My wife and I actively seek HIE properties for short "highway" stays. We picked this property due to its proximity to Pokagon SP where we were photographing a wedding. Check in went smoothly. But when we entered the room-it felt humid and about ten degrees warmer than the hall outside. The window AC unit was at its lowest setting and no cold air was coming out. Strike one. To their credit, a tech was dispatched immediately to our room. He looked at the unit then told us he had replaced the thermocouple three times and even swapped out the actual AC before. So if that's true, why didn't he inform the front desk that this room's AC still didn't function so they could take it out of rotation? Strike two. But-the front desk immediately changed our room without question. Good recovery. The room category that we chose has a large jetted tub and king bed. It was comfortable enough-but the carpet and furnishings did seem rather dated compared to other HIE properties we've stayed at recently. I've read other comments about water quality. We had no such issues. This hotel puts out fresh cookies at 6pm. I assumed it's for guests. But the experience I had at the cookie "event" made my jaw drop. The warm treats arrived and were placed at the check in counter. I went to nab a chocolate chip for me and an oatmeal raisin firm my wife. The hotel provides tongs to pick up your cookie. So as I'm getting my cookies, here comes a cleaning lady and reaches into the pile with her bare hands. I say WHOA and offer her the tongs. She keeps grabbing and I say USE THE TONGS! But she ignored me saying she "didn't have time." Look. If I'm at home with my family and put out a plate of cookies-we don't use tongs. But this is a different situation. Had this woman just had her hands in a toilet bowl? And what's more...who are these cookies for? Guests or the hired staff? Really bad practice. The manager (I assume) gave a cursory apology to me and rebuff to the employee who toddled out with her cookie. Enter Heidi. She showed actual shock and remorse for what happened and took the cookies away and promised to bring out a new clean batch in 20 minutes. We chatted with Heidi and got some dinner recommendations and her suggestion of nearby Timbuktoo's was a winner. Heidi's genuine smile and concern for our stay was greatly appreciated.
- Official Description (provided by the hotel):
- Whether you're traveling for business, pleasure, or passing through, let us welcome you to the freshly renovated Holiday Inn Express Hotel in Fremont, Indiana (Angola Area). Our hotel is conveniently located near Pokagon State Park and is adjacent to the Outlet Shoppes at Fremont (formerly Prime Outlet). At the Holiday Inn Express Hotel in Fremont, you'll discover this is an exceptional hotel from its elegant decor, to its outstanding level of service and satisfaction. Our guests say it's their home away from home and have voted our hotel Northern Indiana's Best Holiday Inn Express hotel since 2005!Along with being nestled close to the forests of Pokagon State Park, in the midst of 101 lakes, the Holiday Inn Express Hotel in Fremont is near Tri-State University, Parker Hannifin, RR Donnelly, TI Automotive, and Metaldyne. We have a wonderful mix of rooms that is sure to please any budget. Just to mention a few; Family/Kid Suites with bunk beds and PlayStation 2, an Overlook Suite with its own balcony and fireplace, relaxing Spa Suites, and our popular Presidential Suite.Start your day off smart with our new free hot breakfast bar and a free USA Today newspaper. We have free high-speed Internet, warm cookies in evenings, an outdoor heated pool, a large fitness room, and a guest laundry facility. Located right off I-69 and I-80/90 (Indiana Toll Road). We look forward to making you feel at home! ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Express Freemont Hotel Fremont
- Holiday Inn Fremont
- Fremont Holiday Inn