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Residence Inn Chicago Southeast/Hammond, IN
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Reviews (116)
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All reviewstwo bedroom suiteoutdoor basketball courtwafflesfront deskpool areapool and hot tubhome away from homewould recommend this hotel to anyonepersonal servicecracker barrel right next doorbeer and winecomfortable staymorning breakfastbusiness stayindiana areawent out of her waythe sofa bed
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Reviewed 11 September 2017

Residence Inn – Hammond is a great place to stay for the business traveler in Northern Indiana. The hotel is conveniently located by Interstate 80/94 just 3 miles from Illinois border. There are multiple restaurants in the area on Kennedy, Indianapolis Blvd, and Calumet exits. The studio queen room has been my preference with great open space, kitchen and a large work desk. The staff has been outstanding!! They are all friendly and welcoming. The Tuesday Mix crew helps make the evening very enjoyable. Thanks to Jacklyn, April, Jorge and Amara. The breakfast buffet is a great way to start the day – excellently prepared and good variety. The front desk staff always greets with smiles and makes the check-in or check-out easy. Thanks to Jennifer, Sabrina, Cortney, Art and Stan. Overall, the hotel and staff make my regular trips into the area pleasant and welcoming. For me, they provide a great home away from home.

Room Tip: Like the Queen Studio- Spacious with large desk/work area; Kitchen.
  • Stayed: August 2017, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank RonM255
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at Residence Inn Chicago Southeast/Hammond, IN, responded to this reviewResponded 19 September 2017

RonM255, Thank you for sharing details from your stay at our hotel. We really appreciate the five star review and are so glad to read that we continually provide you with a wonderful experience. We appreciate your loyalty and look forward to seeing you again soon!

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Reviewed 8 September 2017 via mobile

I stayed here for about a week. Upon arrival I was greeted by Amara who was super professional and helpful. She Genuinely enjoys her job and it shows. And since that arrival she's been continuously helpful, courteous and friendly every time we crossed paths. On the evening of the social, April also helped out with great customer service regarding local travel, attractions etc. very friendly and professional. Both Amara and April as well as the other folks at the hotel were all nothing less than just fantastic. The room was also great, comfortable, very well managed/cleaned. The breakfasts were great and healthy. The gym was great and clean. And the evening socials with burgers and desserts were great as well. I would stay here again without hesitation. The pic is a lovely view from the room. Ara.

Stayed: September 2017, travelled on business
1  Thank Ara99999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at Residence Inn Chicago Southeast/Hammond, IN, responded to this reviewResponded 9 September 2017

Thank you for taking the time out of your schedule to review your most recent stay with us. I am thrilled you had such a wonderful time! Thank you for recognizing our great staff. I will be sure to let them know that their hard work and efforts did not go unnoticed. Thank you again for your great review. We look forward to serving you during your next stay with us.

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Reviewed 5 September 2017

We are Marriott fan and stayed here the Friday of Labor Day Weekend. It was a nice hotel, could use some updates in the pool area. The pool is large and feels heated which is nice. Nice hot tub size too. We liked the breakfast too. It was a nice, quiet hotel with a view of a pond or the highway!

  • Stayed: September 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank allyouneedistara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at Residence Inn Chicago Southeast/Hammond, IN, responded to this reviewResponded 7 September 2017

allyouneedistara, Thank you for reviewing your recent stay. We're pleased to know you enjoyed your overall visit, and we hope to welcome you back again!

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Reviewed 29 August 2017

Was here for the Little League World Series in August 2017 and have to give a major shout out to Jorge Arellano at this property. He made sure our stay was beyond comfortable and went out of his way at every request. Entire staff was friendly and hotel was perfect for our needs during this time. Thanks to all! Couldn't have been happier.

  • Stayed: August 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank MemphisLocal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at Residence Inn Chicago Southeast/Hammond, IN, responded to this reviewResponded 5 September 2017

Thank you for providing your feedback while visiting us. We appreciate your time and feedback. We strive for five star service and we would be honored if you would give us the opportunity to host you again so we can ensure your stay is exceptional.

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Reviewed 26 August 2017 via mobile

This is, by far, the worst hotel that we have stayed at in a very long time. When we got to our room, the trash had not even been emptied. We called the front desk and explained that it's really unacceptable to check into a hotel room with someone else's trash remaining. He simply put us on hold on the phone. We also noticed that someone had carved into the headboard over the bed. Awesome. The room was unclean and, in fact, disgusting.

Stayed: August 2017, travelled with family
Thank JanieQ77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brittany S, General Manager at Residence Inn Chicago Southeast/Hammond, IN, responded to this reviewResponded 28 August 2017

We sincerely apologize for the issues that you encountered at our hotel. This experience does not reflect our hotel as a whole and I can assure you that this was an isolated issue that has already been addressed with the appropriate team members. If you would like to speak further about this issue please give me a call.

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