Recently, my teenaged son competed in the 2016 USBC Junior Gold National Bowling Championship Tournament, requiring us to be in Indianapolis for 12 days. While enroute to Indiana, I happened to look-up the hotel and subsequently read the reviews that were listed. Admittedly, I was concerned at what I read, and immediately contacted my travel agent to voice said concerns. However, with such a HUGE event taking place in Indianapolis, literally every hotel in the area was booked. And with that fact, I would become very thankful for!
From the moment my son and I checked in, we were more than pleased! At check-in, we were greeted by Front Desk Personnel Leanne and Trevor, who met us with smiles and the most pleasant personalities! They went above and beyond from what one would normally expect, seeing to our every want and need. After learning we were unfamiliar to the Indianapolis surroundings, Leanne printed out several different maps/directions to the various venues we would be attending without any hesitation! In addition, while we were transferring our luggage from the vehicle to our room, as we passed the reception area, Trevor and Leanne acknowledged us each and every time, inquiring if there was anything that we further required! This thoughtful practice was demonstrated by ALL of the staff as our stay progressed, each and every day!
As we continued our lengthy stay, the remaining hotel staff that we would have the pleasure of meeting would not disappoint! Amanda, Cassie, Andy, Sam, Phylisha, and Royce ALL saw to our every whim, want and desire, all the while displaying the utmost professionalism, thoughtfulness, and impeccable customer service lacking in many establishments today!
With regards to our room and accommodations, we were more than extremely pleased. We travel extensively, and in truth, at the risk of sounding "snobbish", admittedly we are accustomed to acquiring lodgings in mostly upscale properties. However, our room at this wonderful property was absolutely more than adequate. In fact, it was one of the most comfortable and well-appointed rooms that we have stayed in for some time now. This room also had one of the largest mini-refrigerators I have ever seen. Also, due to the various times of the day that my son had to compete, housekeeping accommodated OUR schedule, not theirs, always making sure not to disturb us while keeping our room in immaculate condition! In short, EVERYTHING about our room was SUPERIOR! I could go on and on about our stay at this exemplary property, however, I'll be succinct.....Amanda, who, in my own personal opinion is the most professional and approachable hotel manager I've had the pleasure of meeting, is doing a FANTASTIC job managing this property. Her staff is the VERY BEST I've seen in quite awhile! Once again, in my opinion, many other industry professionals would and could benefit from her/their expertise as well as their incredible knowledge of what personable CUSTOMER CARE truly is! Each and everyone of the aforementioned employees are an asset to the Days Inn chain and the Wyndam Corporation.
In closing, if you are requiring lodging in the Indianapolis area, look no further than the DAYS INN AND SUITES NORTHWEST, for you will not be disappointed!
Thank you ALL for taking such great care of us!
LaNae' Williams-Manning, RN, BSN
Tre' Manning, III
- Official Description (provided by the hotel):
- Our hotel has an indoor heated pool as well as a workout facility. We offer a free continental breakfast and free Wi-Fi. We also offer a microwave and mini-fridge in each room. We are located right off of I-465 which is convenient for easy access to any part of the city that you may be doing business in. We have a wide variety of restaurants within walking distance including Famous Dave's BBQ, Texas Roadhouse, Longhorn Steakhouse and many more! We look forward to hearing from you! ... more less
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- Also Known As:
- Days Inn And Suites Indianapolis Nw
- Days Inn & Suites Indianapolis Nw Hotel Indianapolis
- Days Inn Indianapolis
- Indianapolis Days Inn