First off, I reserved the room and needed to cancel the massage and add a buffet. I called and their voicemail said they didn't take phone calls and didn't respond to voicemail. I emailed them and it kicked back saying there was an error and that they didn't like recipient. My husband ended up getting a job that wouldn't give him the time off so I had to cancel. I asked to cancel well before the 10 day prior to the stay and they informed me I had to reply to the original confirmation. I did that and never heard from anyone. I face booked them and they said they didn't look at their Facebook often and that they didn't settle things over Facebook. I just informed them that I emailed the correct email address and wanted a refund. Then instead of putting it back on my card, they said the owner was going to send me a check. They verified the name and address and I approved it. Then when I got the check in, it was addressed to Lance and my name is Lauren! Also their cancellation policy is if you cancel before 10 days, they give you all your money except a $25 refund processing fee. I checked and my check was $45 less and they said the cancellation from the massage incurred another $20 fee. The check was still able to be deposited but I have never had such a difficult time in my life with this Inn. DO NOT DEAL WITH THIS BUSINESS! I worked at Wal-Mart for 3 years and I provided customer service to the best of my ability. And this is BY FAR the worst customer service I have EVER had!!!
- Official Description (provided by the hotel):
- The Abbey is an adult getaway, different than hotels & bed & breakfasts in the area. We are adjacent to Brown County State Park. No kids, no pets, no phones...Just privacy. Minimal staff. Maximum privacy. Guests enjoy a private hot tub in their room, suite or cabin. Rooms have king beds, flat panel TVs, kitchenettes, patios and balconies. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com so you can book your Abbey Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Abbey Hotel Nashville
- Brown County Indiana