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“Ok but not great”

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The Gateway Hotel Colombo
Ranked #1 of 2 Hotels in Seeduwa
Certificate of Excellence
Reviewed 3 weeks ago

The staff are very helpful and welcoming upon checkin and throughout.
The upgraded room are very nice and well appointed.
The TV is small for such a large room.
Bathroom is large and offers lots of stowage for longer stays.
No in-room iron for the last minute ironing the wait is long.
The buffet is over priced for the available main courses. The desert bar is nice especially the home made ice cream. The local dishes variety is limited to only 3 dishes. This was disappointing as Sri Lankan food is very tasty.
The location to the airport is good for the short stay guest. but far from Colombo/Candy.

Room Tip: the new wing
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  • Stayed: November 2017, travelled solo
    • Location
    • Rooms
    • Service
Thank peterpan1313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashok V, General Manager at The Gateway Hotel Colombo, responded to this reviewResponded 3 weeks ago

Dear Guest,

Greetings from The Gateway Hotel Airport Garden Colombo !

Thank you for taking the time to share your review on TripAdvisor

We regret to note that your over-all stay with the hotel was not up to your expectations.

Please be assured that your feedback has been taken seriously and will be put to good use.

We rely on the constructive feedback of our discerning guests to help us achieve the highest levels of services that we aspire towards.

We hope you visit soon so that we get a chance to fulfill your expectation again.

Kind Regards,

Ranil Perera
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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12 - 16 of 1,411 reviews

Reviewed 3 weeks ago via mobile

The Gateway Air port Garden is our first selection when comes to dinner out. Fantastic food served by friendly staff making it one of the best hotel. My daughter love to be there. Nice calm envious very close to air port. Thanks for all the staff making our dinner outs memorable every time.

Stayed: November 2017, travelled with family
Thank NirmalCosta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashok V, General Manager at The Gateway Hotel Colombo, responded to this reviewResponded 3 weeks ago

Dear Guest,

Thank you for taking the time to share your review on Trip Advisor.

It was a pleasure to have you with us as our guests. It is wonderful to read that you had a memorable stay experience.

We look forward to welcoming you back to The Gateway Hotel Airport Garden

Kind regards,

Ashok Vasudevan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

We were here just for a few hours before heading out to Weligama , and as expected we had a fabulous night stay.
On arrival at the airport , we were greeted by a courteous hotel representative , who took us to the car sent by the hotel. A short ride later , we got another warm welcome at the hotel lobby . that too way past midnight , something we got to see on our last visit as well.
The Executive Suites , in which we've stayed before as well , were spacious & more than comfortable for our short stay at the hotel.
At check-out , we were again met by a hotel representative to know how our stay was , and it is this personal attention that I love about this hotel.
Looking forward to another wonderful stay soon !!

  • Stayed: November 2017, travelled with family
    • Location
    • Rooms
    • Service
Thank Puhup_Verma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashok V, General Manager at The Gateway Hotel Colombo, responded to this reviewResponded 3 weeks ago

Dear Guest,

Greetings to you from The Gateway Airport Garden Hotel!

The team and I are grateful to you for sparing your valuable time in sharing your experience you had during your stay with us. I am happy to know that you had a comfortable stay with us.

I take this opportunity to thank you for your encouraging and kind words of praise for our product, restaurants, cuisine and the exemplary services of our staff.

We are pleased to read that your stay & food experience was as per your expectation.

We look forward for an opportunity again sometimes in the near future.

Kind Regards,

Ranil Perera
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

A short drive from the airport and by taxi but beware price differences. Once there meet with wonderful hotel staff and beautiful flowered gardens and ponds. Restaurants are in a slightly different building but always there are staff everywhere to help you and not expecting tips. Lovely concierge who will help you with postcard things.. Loved staying here.

Room Tip: It is a transit hotel to be honest because it is not far from the airport. Everything here is quiet.
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  • Stayed: October 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank John C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashok V, General Manager at The Gateway Hotel Colombo, responded to this reviewResponded 3 weeks ago

Dear Guest ,

Greetings from The Gateway Hotel Airport Garden, Colombo !

At the outset let me thank you for choosing to stay at The Gateway Hotel Airport Garden, Colombo during your recent visit and thank you for your kind feedback.

I am glad to know that you had a comfortable stay with us.

We would once again thank you for your patronage and look forward to welcome you back.

Kind Regards,

Ranil Perera
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 November 2017

Stayed at this hotel for one night. Is located close to the airport. Nice rooms. Had breakfast which was good with variety. Staff was very helpful & pleasant with prompt service. We stayed in the new wing.

Room Tip: Ask for rooms in the new wing on higher floors.
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  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Rohit M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashok V, General Manager at The Gateway Hotel Colombo, responded to this reviewResponded 3 weeks ago

Dear Guest,

Thank you for taking the time to share your review on Trip Advisor.

It was a pleasure to have you with us as our guests. It is wonderful to read that you had a memorable stay experience.

We look forward to welcoming you back to The Gateway Hotel Airport Garden

Kind Regards,

Ranil Perera
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Gateway Hotel Colombo

Address: 234-238, Colombo-Negombo Road, Seeduwa 11410, Sri Lanka
Phone Number:
Region: Sri Lanka > Western Province > Seeduwa
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Seeduwa
Price Range: RM530 - RM901 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Gateway Hotel Colombo 4.5*
Number of rooms: 208
Official Description (provided by the hotel):
Amidst a 38-acre cocount plantation and bordering the legendrary Negombo Lagoon, The Gateway Hotel Airport Garden is in close proximity to the International Airport. Situated in Seeduwa - Katunayake, you're sure to find the other regional attractions nearby. 5-minute drive from Colombo international Airport, 3.5Kilometers from the airport, 30Kilometers away from Colombo City (35-minute drive) on the expressway. 208 rooms and suites, 100 rooms and suites in the newly built wing, International direct dialling facility,Mini-bar, Satellite,Views of the tennis court, children's playground and the city's skyline. At the Gateway Hotel Airport Garden, our restaurant brings together the best of global cuisines. Guests can look forward to a selection of local and International favourites that explores the nuances of culinary delights from the world over. ... more   less 
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Also Known As:
Taj Airport Garden Colombo
Colombo Airport Hotel
Hotel Taj Airport Garden

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