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“Customer service good for a convention”

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Waterford Estates Lodge South Bend
Ranked #22 of 31 Hotels in South Bend
Reviewed 25 June 2017

Attended a collector car convention and staff went beyond the call to accommodate everyone's needs. No elevator and lots of older people who were placed on 1st floor. Hotel is getting long in the tooth and needs quite a bit of attention, (deep clean and re stretch carpets would be a good place to start). Rooms however were large and very clean. Housekeeping staff excellent. My TV was so bad they replaced it with a new one. Lots of parking space for the cars. Light breakfast included and very satisfactory. Had one banquet meal that was C-.It did however meet the needs of the group spacewise for display and meeting rooms.

Room Tip: 1st floor with outside view.
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  • Stayed: June 2017, travelled solo
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Thank David R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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12 - 16 of 238 reviews

Reviewed 23 June 2017 via mobile

Looking at the web site you would think this was a first class hotel. It is not. Very disappointed in so many things - their "luxury bedding" is thin, worn and unraveling. Would not even cover up with it. Looked very unclean. Sink clogged - bathroom ceiling had mold in shower, dirty carpet, dirty ceilings. Everything is outdated!!!! Old school air conditioner went on every 30-60 seconds regardless what temperature it was set at. The only thing I can say positive about it is that the staff was very nice and accommodating as they could be.

Stayed: June 2017
1  Thank Marilyn P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 June 2017

Arrived to no one at the desk for about 10 minutes. Even called the reservation line and had them ring the front desk. Had to go to the bar area to look for someone who in turn had to look for the front desk person. Finally got to the room to find used, empty beer bottles in the clothes closet. And some full one int he refrigerator. We took all this down the to the front desk and again find no one and waited to talk to them. They apologized. Wi fi was advertised, but did not work in the least bit. Could not do any work required on a computer w/o it.

Room Tip: Not worth $80 pe night to stay in this hotel. It reminded me more of a Econo lodge or Motel 8.
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  • Stayed: June 2017, travelled with family
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1  Thank ksmbkm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 June 2017

This is obviously and old motel that has been renamed. The rooms are clean, but old. We would not stay here again. The staff was very friendly and helpful, but it doesn't overcome the facility. It is in a average part of town.

  • Stayed: June 2017, travelled as a couple
    • Rooms
    • Cleanliness
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Thank Dave L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 June 2017 via mobile

This motel appears to be nice on the outside. Once you get into your room, you realize how out of date everything is. The smell is awful! The bed made us roll straight into the middle. The room coffee pot did not work, and asking the front desk for coffee was as though I pulled her tooth!!! The air conditioner leaked water all over the table....which in turn leaked water all over my things I had placed there when we arrived. There were many young sports players running around, being loud...during the weekday, so we did not want to find out what the weekend was luke. We were supposed to be here three weeks, we stayed two nights.

Stayed: May 2017, travelled on business
1  Thank Tara H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Waterford Estates Lodge South Bend

Address: 52890 SR 933 North, South Bend, IN 46637 (Formerly Ramada Inn - South Bend)
Region: United States > Indiana > South Bend
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #22 of 31 Hotels in South Bend
Price Range: RM 286 - RM 655 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Waterford Estates Lodge South Bend 3*
Number of rooms: 200
Official Description (provided by the hotel):
Situated near the airport, in South Bend, this hotel is close to St. Mary's College, Hesburgh Library, and University of Notre Dame. Also nearby are Snite Museum and Basilica of the Sacred Heart. PLEASE NOTE: The indoor pool will be closed from July 27- August 7. Waterford Estates Lodge features an indoor/outdoor pool(seasonal) and spa. Other amenities include a complimentary continental breakfast, complimentary wireless Internet access. The Bend Pub & Grill is open for dinner Wednesday-Saturday starting at 4pm. Guestrooms have refrigerators,microwaves,air conditioning,and complimentary wireless Internet access. Minimum check-in age is 21. ... more   less 
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Also Known As:
Waterford Estates Lodge South Bend Hotel South Bend
Waterford Estate Hotel

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