We booked two rooms ahead though Travelocity for one night as a stop over for me, my best friend and our 4 children to stay while driving home from our vacation. There was a golf tournament in town and this was the only place we could find with two available rooms. We arrived late, pulling in after 11 pm. Upon arrival, they made me sign a form stating that my money would not be refunded for any reason before they would give me the keys. This should have been my sign....
I had booked a non-smoking room. They first gave me a key for room 212. It reeked of years of smoke. I returned to the desk to request a non-smoking room, passing several residents of the hotel drinking openly in the parking lot and shouting profanities to one another across the balcony while loud music boomed from their rooms.
After assisting a cash paying customer in front of me who was charged $35 less for his rooms than I was charged for mine, The clerk then gave me a key for room 113. This one smelled even stronger of smoke than the first room combined with the smell of mold, peeling carpet trim with black mold behind it and damp carpet.
By now, my children were spooked. Afraid for me to go outside and afraid to be left alone in the room. I attempted to call the front desk to request another room change. The phone didn't work. It would not connect to the desk, my friends room or an outside line. Without a way to reach the desk by phone, I went to the door. It wouldn't open. A portion of the latch would not disengage. I worked the bolt back and forth. Jiggled the knob. Shouldered the door and worked the bolt again. I was finally able to pry it open with a car key. Damage around the door jamb showed me that I was not the first person to have to do this.
Once out, I returned to the desk for a third time, reported my compaints and was given a key for room 204. This one did not smell of mold or smoke, but was freezing. The thermostat was set to 50 degrees and cold air was blasting out of the ceiling vent. I turned it up to 70, then 80 and finally 90 over the course of several hours. Nothing stopped the blast of cold air. Shivering, the kids and I climbed into bed in all our cloths.
My son's bed appeared to be missing its top sheet. On closer inspection, i found that the top sheet had been tucked in around the top of the bed. I pulled it down to discover a filthy slept-on bottom sheet sporting bodily fluid stains in all the obvious places. By now it was almost 1 am. I called down to the desk again to request clean sheets. A clerk brought up a set of sheets, inspected and confirmed the filth of the existing sheets, then left me to remake the bed on my own. I pulled off the sheets, found a dirty mattress below with no mattress pad. I remade the bed anyway and fell in for a few hours of fitful sleep.
Add to this brown smears on the bathroom walls, holes and cigarette burns in the blankets, dead bugs on the bathroom floor, missing security latches trash all over the ground in the common areas and a spotty wifi that would not hold a connection for more than a few seconds during multiple attempts ...
In the morning, i went to the desk and requested to speak with the owner. I was told he would not be available until 11 am. No attempt was made to resolve my complaints. The clerk took my number and told me she would ask the owner to call me. That was 12 hours ago and no call yet.
I have travelled to many foreign countries and all across the US staying in modest hotels and hostels. Not even in the gypsy villages of Romania have I experienced the kind of deplorable conditions i found at the Quad City Inn. STAY AWAY!