Most of guests are here to stay and enjoy the ambiance of bygone areas surrounded by antique furnishings and reproduction. Our price for the service is very competitive in town and in surrounding neighborhood.
When you checked in on Sat. the 18th Feb., our mansion was full, no vacancy: one innkeeper, wearing multiple hats, had to prepare up to 30 people breakfast meal next day, while at the same time, he had to check in up to 30 guests for 15 rooms, carrying their luggages to their room and showing them the facility. It is very difficult for innkeeper to station at the desk just to wait on guests to arrive. It is a typical part of what innkeeper does in a bed and breakfast setting.
When a fully paid guest checks in as opposed to discounted ones, we do all our best to upgrade rooms free of charge for him or her. In your case, we have upgraded your junior suite at $160 to deluxe suite at $195 ( plus taxes). So, actually you have gotten $35 savings from us.
People who have paid higher price for more amenities and features in a room, guests do not have to come to the dining room to get fresh premium coffee, they can avoid busy crowd by brewing their fresh coffee with Kurig machine version 2. You have access to this great convenience in the privacy of your room.
We always prefer and appreciate constructive criticisms even if it is a negative one from our guests. For it will help us improve for our guests in the future. We would like to avoid assumptive, imaginary comments or comments that are factually incorrect from our guests.
Some rooms that we specifically cater to couples with children and family. It so happens that we can only upgrade your room to this one that are furnished and arranged with family in mind. So the style is geared toward more neutral, causal and safety , emphasizing more on comfort and convenience than antiques and original period setting. Towels are laid on a side table with flowery arrangement rather than hung. Barriers are placed to avoid teens and young adult from jumping into double size whirlpool.
Duckless air conditioner is left in a corner, unplug as this is for summer only; every room has space heater as a supplementary to water sourced heat pump in each room. Additionally and separately, all rooms are equipped with hot water radiator in the bathroom area. When a guest wants to carry a small ceramic coffee cup around in the first floor during busy breakfast hours, we appreciate they carry it along with saucer, as it prevents coffee from dripping into the expensive Persian rug. But we never scold our guests for not doing the way we prefer like you mentioned. All in all, it's regrettable that you were not treated the way you wanted to in spite of our utmost intention. We hereby apologize for the short comings you have spent time indicating to us.