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Reviews (281)
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Reviewed 1 August 2015

Stayed at this hotel for two nights while I did some genealogy research in Grant County, Wisconsin. The front desk staff was friendly and gave us a considerable amount of information about places to eat in the area. The room was clean and comfortable. The only complaint about the pool area was that it is extremely hot, so the back door had to be kept open. Not the best idea for security and guests were smoking right outside the door. To be fair, it was probably guests, not staff that opened the door, but still a concern. The pool and whirlpool were clean and the kids had a great time swimming both nights. The only major complaint I have about the entire stay was the breakfast service. The woman who served breakfast on our first day at the hotel spent most of breakfast complaining and almost all of the food had run out. At one point, a member of staff came to help her replenish foods. The following day, this same woman was working with another woman, who did almost all of the work, while she talked to all of the guests. Food was better replenished, but they stopped replenishing food quite a bit before it was time for breakfast to end, while there were still a considerable amount of people coming in.

  • Stayed: July 2015, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Jesita66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynette M, Manager at Holiday Inn Express Hotel & Suites Dubuque-West, responded to this reviewResponded 6 August 2015

Dear Valued Guest,

Thank you so much for taking the time share your recent experience. We are glad to know we were able to provide you with a clean and comfortable stay and the staff was able to provide you with great customer service. I would also like to thank you for bringing to our attention the issues you experienced with the pool and breakfast areas. Guest safety is our number one priority. We will investigate the issue with the pool door to avoid similar incidents in the future. We will also address the issues you experienced in the breakfast area. Thank you again for your feedback

Sincerely,

Jeremy

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2015

What we love about HIE is that it is so predictable and the Holiday Inn Express in Dubuque is no exception. Easy & helpful check-in. Spacious rooms with mini refrigerators and microwaves. We were here to visit Galena Illinois and loved how convenient it was to US 20 - right out the door. The breakfast was also typical Holiday Inn Express with one exception, the hostess, Terri I believe, was exceptional and provided more care and attention the breakfast area than usual.

  • Stayed: July 2015, travelled as a couple
    • Value
    • Location
    • Service
Thank jwkrengel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynette M, Manager at Holiday Inn Express Hotel & Suites Dubuque-West, responded to this reviewResponded 6 August 2015

Dear Valued Guest,

Thank you so much for taking the time to share your recent experience. It's great to know we were able to live up to your HIE expectations. We are glad you chose us and will be sure to pass along to Terrie your kind words and praise. I would like to also thank you on her behalf. Please visit again next time you are in the area. Thanks again!!

Sincerely,

Jeremy,
Assistant GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2015

A very comfortable and clean hotel. Nice play to return to after sightseeing. Huge pool and Jacuzzi. Located in a nice area. Plenty of parking available. The front desk staff and housekeeping ladies took good care of us. We shall return.

Room Tip: Rooms facing the back are quieter.
  • Stayed: July 2015, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Luis S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynette M, Manager at Holiday Inn Express Hotel & Suites Dubuque-West, responded to this reviewResponded 6 August 2015

Dear Valued Guest,

Thank you so much for taking the time to share your recent experience. We are so happy you were able yo enjoy the pool and hot tub area. Our staff were more than happy to take care of you during your stay. They will also appreciate your kind words. We look forwarding to seeing you on your next visit. Thanks again!!

Sincerely,

Jeremy
Assistant GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 July 2015

My two sisters and I stayed in this hotel on the second floor the third week in July. The place was busy. First of all, the beds were very comfortable and the room was clean. The mattress was firm but not too firm, and they gave us four pillows for each bed. That was nice. The shower worked well and it was nice they have a fan in the bathroom to get rid of some of the humidity when showering. A big plus is the refrigerator in the room. The breakfast is decent for being included in the room price.

Some of the negatives...perhaps a weird thing to notice, but the carpeting in the elevators was pretty dirty looking. The toilet seat in our room was loose and very uncomfortable to use. I tried to tighten the plastic screws underneath the toilet seat but it seemed like it was stripped. Also the bathroom door was very squeaky. The walls in the rooms are very thin so my nephews in the next room requested a fan for white noise. They always knew when we returned because we could knock on the wall and talk to one another.

Overall this was an okay place to stay. I would return if in the area.

I didn't have any interaction with the front desk so I have no idea what they were like. The person taking care of the breakfast area was very pleasant, but it was only one person. When I was at breakfast the first morning, she seemed to have a hard time keeping up. They ran out of coffee and cinnamon rolls (they did replenish the rolls). My biggest complaint about any hotel breakfast areas is how slow everything is (pancake maker, toaster, etc.) Overall good selection though. Especially liked the Chobani Greek yogurt!

  • Stayed: July 2015, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Mary J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynette M, Manager at Holiday Inn Express Hotel & Suites Dubuque-West, responded to this reviewResponded 6 August 2015

Dear Valued Guest,

Thank you so much for taking the time to share your recent experience. We appreciate you bringing to our attention the issues you encountered. Your feedback is so valuable, because it lets us know how we can improve. We continue to do everything in our power to ensure all our guests experience a quiet enjoyable stay. We will also look for ways to improve the speed and efficiency in the breakfast area.

Sincerely,

Jeremy
Assistant GM

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Reviewed 24 July 2015

We have been coming to Dubuque at least once a summer for years and have always stayed downtown. This time we were here for a funeral and most of the people attending all stayed at this hotel. From the moment we arrived we experienced a very friendly staff, super clean and comfortable room, and a great breakfast each day. We were very pleased with all of the places to eat in the west side area and the hotel had a discount program they offer for most of them. It really helped when feeding a family of 4. The was nice and they kept it open until midnight. Next time we come to play in Dubuque we will stay here!

Room Tip: Everyone in our group had a nice room - so I don't think you can lose
  • Stayed: July 2015, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank Chad W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynette M, Manager at Holiday Inn Express Hotel & Suites Dubuque-West, responded to this reviewResponded 6 August 2015

Dear Valued Guest,

Thank you for the awesome review. We do strive to be the "Best Hotel in Dubuque". We are glad you chose to give us a try and happy to learn were lived up to your expectations. We look forward to seeing you on your next visit and we will continue to provide great accommodations and customer service. Thanks again!!

Sincerely,

Jeremy
Assistant GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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