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“Affordable”
Review of Super 8 Story City

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Super 8 Story City
Ranked #2 of 3 Hotels in Story City
Reviewed 24 July 2017

Very clean, but the breakfast needed to be better. Also WiFi needs to be improved. Couldn't do my job during my stay.

  • Stayed: July 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8
Thank 443shawna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicky P, Manager at Super 8 Story City, responded to this reviewResponded 24 August 2017

Thank you for your feedback and I am happy to hear that you enjoyed your stay at our hotel and the area. I will have the internet personal look at the WiFi to ensure it is working properly. I hope to welcome you back soon at our facility.

Sincerely,

Nicky P
Manager

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14 - 18 of 170 reviews

Reviewed 22 July 2017

The room smelled very much like mold the air conditioning needed cleanining lots of moisture in the air.

  • Stayed: July 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8
Thank Michael P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicky P, Manager at Super 8 Story City, responded to this reviewResponded 24 August 2017

I am very sorry to hear that the AC unit caused you discomfort during your stay. I am having our housekeeping and maintenance check all the rooms and ensure that all rooms smell fresh and the AC units are clean.

Thank you for bringing this to my attention.

Sincerely,

Nicky P
Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 June 2017 via mobile

We stopped late one night on a road trip to Kansas. We got the last room which was clean and cozy for our overnight stay. My wife and I got up early, I used the shower and we left by 5:30. I didn't realize it until we got an hour away that I had left my phone in the room. I used my wife's phone to call and talk to the manager who happened to be the same guy who checked us in the night before and out that morning. I asked if he could just put it in the safe until we were on our way back through a few days later. He was happy to keep the phone safe for a few days and was extremely pleasant to deal with. When we got back he returned the phone just as I had left it and didn't even ask for any ransom money :) A+ all around for this hotel!

Stayed: June 2017, travelled with family
Thank estridgebill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicky P, Manager at Super 8 Story City, responded to this reviewResponded 24 August 2017

Thanks for your kind comments and for noticing the many positive aspects of our hotel. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We’ll be here for you when you need us again.

Sincerely,

Nicky P
Manager

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Reviewed 27 June 2017

  • Stayed: June 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8
Thank marthac387
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Nicky P, Manager at Super 8 Story City, responded to this reviewResponded 24 August 2017

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 21 June 2017

When arrived, the front desk informed us the cleaning crew never showed up so rooms were not ready at the 2:00 check in time. We had to get ready for a wedding by 4 so we were desperate. We would have appreciated a phone call so we could be changed arrangements. After 15 min of talking, he mentioned smoking rooms were available. Once getting a smoking room, only type of rooms that were unused night before, a golf ball sized spider was on the sink. Breakfast was not great, but it is a budget hotel so that was expected. But rest was all unexpected and very frustrating.

  • Stayed: June 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8
Thank Kayla R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nicky P, Manager at Super 8 Story City, responded to this reviewResponded 24 August 2017

Please accept my sincerest apologies. I regret to hear that you had a negative experience, and we are looking into the problems you described. We appreciate all feedback and will work hard to make sure any future stays for you, and other guests will be satisfactory.

Sincerely,

Nicky P
Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Super 8 Story City

Address: 515 Factory Outlet Dr, Story City, IA 50248-1803
Phone Number:
Region: United States > Iowa > Story City
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Story City
Price Range: RM292 - RM370 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Super 8 Story City 2*
Number of rooms: 42
Official Description (provided by the hotel):
Super 8 Story City hotel, conveniently located off Interstate 35, offers value in a picturesque Midwestern town. Only 45 minutes north of Des Moines and 10 minutes from Iowa State University, our Story City hotel offers easy access to local attractions and restaurants, including the antique Herschell-Spillman Carousel, VF Outlet Mall, River Bend Golf Course, Pizza Ranch, Happy Chef, McDonalds, Subway, and Dairy Queen. ... more   less 
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Also Known As:
Super Eight Story City
Story City Super Eight
Story City Super 8

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