We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (97)
Filter reviews
97 results
Traveller rating
26
17
18
22
14
Traveller type
Time of year
LanguageAll languages
26
17
18
22
14
Show reviews that mention
All reviews nice kitchenette air fresheners oatmeal on line staff was friendly great place to stay highway
Filter
Updating list...
9 - 14 of 97 reviews
Reviewed 29 July 2017

Saved only $20 night buy Priceline claimed 40% on name your own price. Place was modern and clean. Priceline keeps putting us in extended stay hotels that are not the ones shown on like hotels when we named our price. I suggest not using priceline in Des Moines area with 2 and 1/2 stars for name your own price. This place had not Breakfast only granola bars and Muffins and coffee. Avoid priceline when naming your hotels in this area because good chance you will get this extended stay. Priceline is not what it used to be. Very Sad....

Room Tip: Great price for over week stay there lots construction workers there.
  • Stayed: July 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Brian J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Des Moines - Urbandale, responded to this reviewResponded 30 July 2017

Your satisfaction is important to us, and your input is helpful to make improvements to our hotel. We are sorry our complimentary grab and go breakfast was not to your expectations. Thank you, and we hope to restore your confidence in us for another stay.
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 July 2017 via mobile

The staff was friendly and helpful. That was the only good thing we could say. The room smelled bad. The bathtub drain was plugged. The entire place smelled like smoke. Once again the staff was very nice and refunded our money. We did not stay here because of the negatives.

Stayed: July 2017, travelled with family
Thank obijon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Des Moines - Urbandale, responded to this reviewResponded 21 July 2017

We apologize for the unpleasant experience you had. Your concerns have been noted and will share the same with the respective teams to ensure it is addressed appropriately. On a positive note, we are happy our team treated you well. Thank you for your feedback, and we hope you will consider choosing us again.

Sincerely,
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2017

We bought our dogs to Des Moines to spend time with family. ESA in Urbandale has a good price for the accommodations for us with our dogs. We will stay here again if the need comes up. This is a very dog friendly hotel with easy access to highways around. City.

  • Stayed: June 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank Ljelgin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Des Moines - Urbandale, responded to this reviewResponded 5 July 2017

It was fantastic to have you and your family as our guest at Extended Stay America - Des Moines - Urbandale and we are delighted you were able to bring your 4-legged family member, too. We are happy you found us to be a great price and enjoyed your stay with us. Thank you for your nice words, and we look forward to your next visit.

Sincerely,
General Manager 
 

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2017

Booked using priceline and the smell in room 135 upon arrival was terrible. I don't normally carry air fresheners but this time wished that was on my list for vacation. The smell for the one night was enough to cause me to not sleep and really haven't had that happen before. Breakfast limited - plan on eating out if you want to feel full as they only had oatmeal and a few granola bars but they ran out of those by 7:30 AM. Room was fine for a night and probably for a longer stay but this is not a location that is close to restaurants. We drive about a mile away for dinner which isn't a big deal but to some close by restaurants is important. No pool but knew that in advance. It was cheap $70 for a night for a weekend that was busy with car show participants (over 5000 people supposedly show their cars at Good Guys at fairgrounds).

  • Stayed: July 2017, travelled with family
    • Location
    • Rooms
    • Service
Thank Kim G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Des Moines - Urbandale, responded to this reviewResponded 4 July 2017

Thank you for being a guest at our hotel. Our team is committed to providing clean, comfortable and well-maintained suites for our guests, and we apologize this was not the case during your stay. Please know your feedback has been shared with my housekeeping team to ensure no future guest experiences the same. We appreciate your business and hope you will stay with us again so we can make it up to you.

Sincerely,
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 July 2017

The hotel is filthy, the hallways are dirty the garbage cans over following, the room floor was filthy, the sheets I think may have been dirty we slept in our clothes! When asked to have room service the attendant stated she did not service our room, however she would try her best! Never again!

  • Stayed: July 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank shawno289
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Des Moines - Urbandale, responded to this reviewResponded 4 July 2017

Thank you for your review. I was very disappointed to see that your feedback referenced the description of our hotel as "filthy". Our promise to our guest includes a commitment to providing a clean, fresh environment and I am very sorry that did not happen when you were here. I am very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. We invite you to come back and validate the changes we will be implementing and to experience the stay you expect and deserve.

Sincerely,
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews