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Reviews (128)
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14 - 19 of 128 reviews
Reviewed 11 July 2016

The motel was run down and in need of repairs. The rooms were dirty and dated (chair seats stained, carpet unravelling, towels thin and old). The elevator went to the "third floor" but then we had to go up a set of stairs to get to the third floor rooms. The ice machines were not working at the front of the hotel so we went to the back of the motel only to find out that rooms were being rented to what appeared to be homeless folks as well as construction/utility workers. When we went to check out we were told that we needed to pay in cash. Not only had I given booking.com my credit card #, my dad had provided his card for the rooms the day before. Please find somewhere else to stay!!!!

  • Stayed: July 2016, travelled with family
    • Location
    • Cleanliness
    • Service
3  Thank Angie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer S, General Manager at Valley West Inn, responded to this reviewResponded 22 July 2016

Dear Guest,
Thank you for taking time to communicate your feedback. We truly appreciate guests who take time to let us know their concerns of the hotel, as it will only assist us in becoming better at what we do. We strive to deliver the best quality and service to our guests and on this occasion we did not exceed your basic expectation. Please accept my sincere apologies. We will make every effort to see that we continue making improvements to the property. Thank you for choosing Valley West Inn, and we look forward to welcoming you again.

Jennifer Stanley, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2016 via mobile

Checked in, looked around the room which was filthy! Hotel reminiscent of the Shining. Moved to 2nd room after calling front desk. Second room had blood or some other bodily fluid on the walls and mattress. Shown third room. Bodily fluids on the wall by the bed, lamp and several large beetles. Opted at that point to leave!
They still charged my credit card of course after saying they would not.

Filthy, dirty.

Do NOT stay here under any circumstances.

Stayed: July 2016, travelled on business
2  Thank canadia22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer S, General Manager at Valley West Inn, responded to this reviewResponded 22 July 2016

Dear Guest,
Thank you for taking time to communicate your feedback. We truly appreciate guests who take time to let us know their concerns of the hotel, as it will only assist us in becoming better at what we do. We strive to deliver the best quality and service to our guests and on this occasion we did not exceed your basic expectation. Please accept my sincere apologies. We will make every effort to see that we continue making improvements to the property. Thank you for choosing Valley West Inn, and we look forward to welcoming you again.

Jennifer Stanley, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 July 2016

I can't find my MasterCard which I used to check out with. I just called twice (around 3pm Central Time) and it rang so long it hung up on me. I think they should have slapped a coat of paint on the inside of the elevator door which would have made it look a lot nicer. We put our dirty towels outside the room but no clean ones were there. We had to go to the front desk to get clean ones. On the other hand, the frig and microwave in the room were great!
This trip was for the National Square Dance Convention, not one of the options.

Room Tip: No-Smoking rooms!!!
  • Stayed: June 2016, travelled on business
    • Value
    • Location
    • Service
Thank ShirlzeyAnn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer S, General Manager at Valley West Inn, responded to this reviewResponded 7 July 2016

Dear Guest,
Thank you for taking time to communicate your feedback. We truly appreciate guests who take time to let us know their concerns of the hotel, as it will only assist us in becoming better at what we do. We strive to deliver the best quality and service to our guests and on this occasion we did not exceed your basic expectation. Please accept my sincere apologies. We will make every effort to see that we continue making improvements to the property. Thank you for choosing Valley West Inn, and we look forward to welcoming you again.

Jennifer Stanley, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 June 2016

Agree with ballMin. Be forewarned that staying here is the WORST possible place you will ever stay. It is filthy .The room we stayed in was not clean. This included a mattress with blood stains, a shower curtain with blood stains and worst of all.... a general manager full of excuses as to why this place was just a mess. HUGE MISTAKE!

  • Stayed: May 2016, travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank dahlsty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer S, General Manager at Valley West Inn, responded to this reviewResponded 12 July 2016

Dear Guest,
Thank you for taking time to communicate your feedback. We truly appreciate guests who take time to let us know their concerns of the hotel, as it will only assist us in becoming better at what we do. We strive to deliver the best quality and service to our guests and on this occasion we did not exceed your basic expectation. Please accept my sincere apologies. We will make every effort to see that we continue making improvements to the property. Thank you for choosing Valley West Inn, and we look forward to welcoming you again.

Jennifer Stanley, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 June 2016

Awful experience! And management didn't even care. The room assigned to us should not have been given to anyone. Never before have I had such a disappointing stay. Please don't waste your money. Steer clear!

  • Stayed: June 2016, travelled with family
    • Value
    • Location
    • Service
3  Thank emsrex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer S, General Manager at Valley West Inn, responded to this reviewResponded 7 July 2016

Dear Guest,
Thank you for taking time to communicate your feedback. We truly appreciate guests who take time to let us know their concerns of the hotel, as it will only assist us in becoming better at what we do. We strive to deliver the best quality and service to our guests and on this occasion we did not exceed your basic expectation. Please accept my sincere apologies. We will make every effort to see that we continue making improvements to the property. Thank you for choosing Valley West Inn, and we look forward to welcoming you again.

Jennifer Stanley, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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