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Regency Inn Kansas City
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Reviews (22)
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12 - 17 of 22 reviews
Reviewed 7 June 2011

Huge disappointment! No alarm clock, hair dryer, microwave or remote for tv. Toilet leaked each time it was flushed and refrigerator did not work,. No shampoo, towels were rough, We will not return!

  • Stayed: June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank maxerv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
regencyinnkansascity, Webmaster at Regency Inn Kansas City, responded to this reviewResponded 8 September 2012

Dear Guest,

Thank you for choosing Regency Inn Kansas City Hotel for your recent stay in our area.

Thank you for giving us a review, it is very much appreciated. Upon receipt of your review, the following actions were taken:

• Housekeeping was instructed that the room assigned to you was not properly equipped as to, No shampoo, Rough towels etc. They also were instructed to see to it that rooms were properly equip before being released as ready for occupancy.

• Maintenance was instructed to replace refrigerator and repair the Toilet leakage in the room assigned to you.

• I hope that the next time you visit our area; you will once again choose to stay at Regency Inn Kansas City. I think you will be greatly pleased.

Sincerely,
Hotel Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 June 2011

Could not find my reservation. Room reaked of cigarette smoke. Blow dryer looked like it was used in the dirt for months. tub was filthy, bathroom calking was dirty. Door did not shut completely, door also had no security lock. Room was hot and fridge not plugged in. No remote for tv. no microwave in room.
Office had 2inch thick plexyglass between you and the clerk, which you could not understand.

ABSOLUTELY the worst ever place I have seen....Looks can be deceiving.....

  • Stayed: June 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank cucamping
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
regencyinnkansascity, Webmaster at Regency Inn Kansas City, responded to this reviewResponded 8 September 2012

Dear Guest,

Thank you for choosing Regency Inn Kansas City Hotel for your recent stay in our area.

Thank you for giving us a review, it is very much appreciated. Upon receipt of your review, the following actions were taken:

• Desk staff received additional training in registering our valued guests.

• Maintenance was instructed to replace all the Locks and repair the Toilet leakage in the room assigned to you.

• Maintenance was informed of the odor of cigarette smoke you reported smelling in the non-smoking area and instructed to see what could be done to eliminate it.

I hope that the next time you visit our area; you will once again choose to stay at Regency Inn Kansas City. I think you will be greatly pleased.

Sincerely,
Hotel Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 June 2011

PUBLIC BEWARE... this so called motel is nothing more that a flop place for druggies... the rooms were very nasty, bed bugs everywhere and smelled terrible. it was so bad, that we only looked in long enough for a phone book to call another motel... I only wish I had read the reviews before I booked it, taught me a lesson very quick. very bad part of town, rift raft people all around it... matter of fact one of their so called quest( a woman) got beat up by some man in the parking lot while we searched for another motel. thank God we had to good sense to leave as quickly as we could.

  • Stayed: June 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank murkymare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
regencyinnkansascity, Webmaster at Regency Inn Kansas City, responded to this reviewResponded 8 September 2012

Dear Guest,

Thank you for choosing Regency Inn Kansas City Hotel for your recent stay in our area.

Thank you for giving us a review, it is very much appreciated. Upon receipt of your review, the following actions were taken:

• Owner was approached about setting up a security system that would make our valued guests feel more protected.

• Maintenance staff was notified of your report of bed bugs and instructed to look into the matter and see to their extermination.

• The housekeeping staff received additional training in the level of cleanliness in their work for us.

I hope that the next time you visit our area; you will once again choose to stay at Regency Inn Kansas City. I think you will be greatly pleased.

Sincerely,
Hotel Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 July 2010

We were VERY disapointed in this INN. Beds were old and worn out, bathroom tub was filthy, no phone, no clock, no ironing board. Very old and dirty, even had dead bugs in the drawers. We didn't even get a remote to turn on the TV with. also, the pool was covered/not available. all for $65 a night! I think we need a refund and would NOT recommend this place to anyone! It is the Regency Inn 4725 State Ave. Kansas City, Ks. And No discounts for AARP, senior citizens, or handicapped.

  • Stayed: July 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank catty6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
regencyinnkansascity, Webmaster at Regency Inn Kansas City, responded to this reviewResponded 8 September 2012

Dear Guest,

Thank you for choosing Regency Inn Kansas City Hotel for your recent stay in our area.

Thank you for giving us a review, it is very much appreciated. Upon receipt of your review, the following actions were taken:

• Maintenance staff was notified of your report of bed bugs and instructed to look into the matter and see to their extermination.

• The housekeeping staff received additional training in the level of cleanliness in their work for us.

I hope that the next time you visit our area; you will once again choose to stay at Regency Inn Kansas City. I think you will be greatly pleased.

Sincerely,
Hotel Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 July 2009

Luckily we were staying for 1 night and there were 8 of us. Had to ask for a different room because of unsanitary conditions. Towels felt like sandpaper and were dingy. Showers/tubs were a big joke. One room didn't have shower curtain. Rat traps, used towels, cigarette butts, used condoms, guys repairing an old car on the lot, leaking roof. Most HORRIBLE experience I've ever had!!!!!

  • Stayed: July 2009
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank buzzMissouri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
regencyinnkansascity, Webmaster at Regency Inn Kansas City, responded to this reviewResponded 8 September 2012

Dear Guest,

Thank you for choosing Regency Inn Kansas City Hotel for your recent stay in our area.

Thank you for giving us a review, it is very much appreciated. Upon receipt of your review, the following actions were taken:

• Maintenance staff was notified of your report of Rat traps and instructed to look into the matter and see to their extermination.

• Maintenance was instructed to replace or repair the Showers/tubs, Curtains, Towels and the leaking roof in the room assigned to you.

• The housekeeping staff received additional training in the level of cleanliness in their work for us.

I hope that the next time you visit our area; you will once again choose to stay at Regency Inn Kansas City. I think you will be greatly pleased.

Sincerely,
Hotel Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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