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Best Western Manhattan Inn
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Reviews (358)
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All reviewspretzelsice waterroom was cleanreal eggswafflesstay there againbacon or sausagestaff was friendlyin townfirst floorwaffle makereasy accesscountry stampedenice amenitiesone night stayhot breakfastfront desk staff
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35 - 40 of 358 reviews
Reviewed 22 August 2017

The Hotel is old and in need of repair. The Repairman did his best to fix the issue, but the same problem existed in another room they were to willing to transfer us to. The Staff was impeccable in service and manners. Rea in the Dining Area was fabulous. The BRIGHT vanity lights face the bed. All other BW's rooms are arranged better. Like and use the BW reward program.

  • Stayed: August 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank V2414RUdanielp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alicia S, Front Office Manager at Best Western Manhattan Inn, responded to this reviewResponded 23 August 2017

Thank you for giving us a review regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at (785) 537-8300.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 August 2017

This hotel is located on the road from Interstate 70 into Manhattan, KS. The hotel is very convenient to restaurants, gas stations, and shopping centers. Kansas State University is nearby and easy to get to. Fort Riley Army Post is about a half hour drive. The staff of this hotel goes out of it's way to take care of all needs. I highly recommend this hotel as a place to stay. This hotel has a good breakfast and the room rate is a great value.

  • Stayed: August 2017, travelled solo
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank N4299HNjamesh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alicia S, General Manager at Best Western Manhattan Inn, responded to this reviewResponded 23 August 2017

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We look forward to your future stays with us and will you again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2017 via mobile

This rating is for Dawn V, NOT the hotel. Our reservation was through Expedia, and Expedia did not handle the reservation promptly. Dawn V went out of her way to resolve the problem, giving us goodie bags and seating us in a comfortable area while she attempted to resolve it. She wanted to upgrade us to the hotel's best room and just went way beyond the call of duty to make us happy. I hope the hotel appreciates what a gem they have. She understands how to give exceptional customer service, a rarity these days.

Stayed: August 2017, travelled as a couple
Thank kaychaney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alicia S, Front Office Manager at Best Western Manhattan Inn, responded to this reviewResponded 23 August 2017

Thank you for completing the survey regarding your recent stay at our property.

We love Dawn too!!! She is great, and I am so happy to hear that she took such wonderful care of you!

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We look forward to your future stays with us and will you again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2017 via mobile

The staff was very nice at this motel. The general cleaning and presentation was very nice. Breakfast was good and coffee very good.
My issue was the moldy smell in our room that was outstanding. The air conditioner leaked onto the carpet, which I believe was the culprit.
The room was very clean, comfortable size and well equipped.

Stayed: August 2017, travelled with family
Thank Rhonda O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alicia S, General Manager at Best Western Manhattan Inn, responded to this reviewResponded 23 August 2017

Thank you for giving us a review regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at (785) 537-8300.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2017

Wonderful place to stay! Conveniently located, amazing staff, clean and comfy rooms, delicious breakfast . We couldn't have asked for anything better! My son was returning from Iraq and the staff were as excited as we were to have him return!

Stayed: July 2017, travelled with family
Review collected in partnership with this hotel
Thank thecaptainsmom14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alicia S, General Manager at Best Western Manhattan Inn, responded to this reviewResponded 2 August 2017

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We look forward to your future stays with us and will you again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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