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486
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All reviewsmatthews mallst matthewsliving room areasocial hourseparate bedroomfull size refrigeratorpool and hot tubroom was cleanevery morningvery nice stayshower headyogurtexercise roomwould stay here againhome away from homebusiness tripfront desk staff
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Reviewed 11 August 2018 via mobile

We were disappointed in the hotel. It is desperate need of a remodel. Carpets and decor were faded and outdated. We encountered a large roach in our room. The front desk clerks seemed indifferent when we entered and exited the hotel. It is, however, in a great location.

Stayed: August 2018, travelled with family
1  Thank Lori B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 August 2018

Everything about this place rates a 5 except the noisy AC units. They have a snack time with cheese and crackers and fruit in the afternoons, class act. Lobby is beautiful. Staff is awesome. Even if I turned off the AC to my room, the adjoining rooms AC units vibrated a loud noise through the walls waking me all night.

  • Stayed: August 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank Jerry B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roger_F39604, Director of Sales at Hawthorn Suites by Wyndham Louisville East, responded to this reviewResponded 9 August 2018

Dear Jerry,

Thank you for your review. We take our guests' TripAdvisor comments very seriously and will address the AC issue with our team. We are thrilled you found the rest of your stay 5 stars.

Warm regards,

Roger Fultz
Director of Sale

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 July 2018

Spacious,clean suites with a separate bedroom and living room, kitchenette and full size fridge. Hot breakfastand snacks in the evening. Small gym, indoor pool can use some updates, but good value overall.

  • Stayed: July 2018, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Ania K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roger_F39604, Director of Sales at Hawthorn Suites by Wyndham Louisville East, responded to this reviewResponded 9 August 2018

Dear Ania,

Thank you for taking the time to review our hotel. We are thrilled you found your suite spacious and clean. Our gym is on the small size, but keep in mind our guests receive complimentary passes to a state of the art fitness center directly across the street.Hopefully, you will return soon to try it out.

Respectfully,

Roger Fultz
Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 July 2018 via mobile

Our family stopped here on our trip down south, and the hotel lobby, the professional and friendly staff, free breakfast and room size were all very good. However, the details of the hotel could be better: there was only one elevator (a lot of wait time), older worn carpets and shower curtain and not that comfortable of a bed.

Stayed: July 2018, travelled with family
2  Thank Austin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 July 2018

Very nice location, easily accessible to shopping and events. Enjoyed the daily breakfast and the social snack. I was able to be away from home but enjoy all the comforts of home. I would recommend it.

  • Stayed: July 2018, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Varona S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roger_F39604, Director of Sales at Hawthorn Suites by Wyndham Louisville East, responded to this reviewResponded 6 August 2018

Dear Varona,

Thank you for your nice comments and your 5 star rating! We are thrilled you were comfortable and felt like you were at home. That is the best comment we could hear.

Warm regards,

Roger Fultz
Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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