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Reviews (473)
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All reviewsfree popcornroom was cleanwafflesrecommend this hotelno elevatorgreat place to staycleaning staffexcellent stayoutdoor poolwould stay here againstaff was friendlyvery nice hotelroad trippleasant stayup to datecoffee makerhot breakfast
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39 - 44 of 473 reviews
Reviewed 14 October 2017

Overall the hotel was very nice. It was very clean and had recently been updated. The room was big and had a most comfortable bed. The only problem was when someone tried to tip or shake the vending machine over and was making quite a racket

  • Stayed: October 2017, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Lori P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmbwshlby, Guest Relations Manager at Best Western Shelbyville Lodge, responded to this reviewResponded 15 October 2017

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. We are going to contact our vendor for vending machines and update him of this problem, thank you for letting us know of this issue. we will try to fix this problme as soon as possible.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 October 2017

- Good staff, friendly welcome
- clean and comfortable room
- very responsive to a late same day reservation.
- good variety of restaurants nearby
- easy to find and get to from the interstate
- breakfast was hot

  • Stayed: October 2017, travelled solo
    • Rooms
    • Cleanliness
    • Service
Thank MIkeWBL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmbwshlby, Guest Relations Manager at Best Western Shelbyville Lodge, responded to this reviewResponded 15 October 2017


Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 October 2017

All night cornhole games went on by men. Laughing and drinking beer. Breakfast was not very good. Overall the hotel was clean. We had a problem that I feel the manager should have contacted us about but he hasn't.

  • Stayed: October 2017, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Cherylhbush
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmbwshlby, Director of Sales at Best Western Shelbyville Lodge, responded to this reviewResponded 13 October 2017

Hello

I’m concerned about the problems you experienced at our hotel during your recent visit. I’m writing to thank you for taking the time to bring this matter to my attention.
We accommodate many guests each evening, and we strive to make their stay a satisfying one. The principal goal of our hotel is to provide dependable service to each of our guests at reasonable prices. Consequently, it’s disappointing to learn that you were unhappy.
Please accept my sincere apology.
Also I want you to know that the comments that we receive from our guests are taken seriously. Your willingness to share your recent experience is genuinely appreciated. I do apologize for the inconveniences caused to you, kindly give us your phone number in order for the manager to get in touch with you.

Waiting for your reply


Thanks

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 October 2017

Terrible room /very unclean/not coming back to stay there-we come every year-but we were so disappointed this year -that will do it for us-no more-not worth the money at all to feel uncomfortable with the surroundings

  • Stayed: October 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank paulcT3699ON
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmbwshlby, Guest Relations Manager at Best Western Shelbyville Lodge, responded to this reviewResponded 11 October 2017

Hello


I’m concerned about the problems you experienced at our hotel during your recent visit. I’m writing to thank you for taking the time to bring this matter to my attention.
We accommodate many guests each evening, and we strive to make their stay a satisfying one. The principal goal of our hotel is to provide dependable service to each of our guests at reasonable prices. Consequently, it’s disappointing to learn that you were unhappy.
Please accept my sincere apology.
Also I want you to know that the comments that we receive from our guests are taken seriously. Your willingness to share your recent experience is genuinely appreciated. Unfortunately our propertys roof is under repairs and we are replacing the roof hence there was noise around you for which we apologize to you for the inconveniences caused to you.

Please give us one more chance to prove our selves. Please do come and visit us again in your next visit.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 October 2017

After having a difficult time finding a hotel room we finally stumbled across Best Western. It was pouring rain last night, my father-in-law was on a motorcycle, and we were exhausted. Camden was the young gentleman at the desk when we arrived after 1am, he offered to get us anything we needed and was extraordinarily polite. I highly recommend this hotel. Clean room, comfortable beds, and the breakfast was great! Definitely worth the money.

  • Stayed: October 2017, travelled with family
    • Value
    • Rooms
    • Service
Thank arianaburns318
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmbwshlby, Guest Relations Manager at Best Western Shelbyville Lodge, responded to this reviewResponded 11 October 2017

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.Your compliments for Camden has been passed on to him, thank you very much. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 502 633-4400.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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