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Best Western Shelbyville Lodge
Ranked #1 of 5 Hotels in Shelbyville
Certificate of Excellence
Reviewed 17 October 2017

I really get up set when I can't pay cash. At other Best Western we stayed at we paid when we checked in. You have all our info. The clerk wanted to put the charge on our card until we paid and wouldn't let us pay until the next morning. I was not happy

  • Stayed: October 2017, travelled as a couple
    • Value
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Review collected in partnership with Best Western
Thank karronw2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (448)
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13 - 17 of 448 reviews

Reviewed 16 October 2017

Nice room and breakfast. Very comfortable bed. Desk clerk was very helpful, I needed a walk in Health Clinic because I wasn't feeling well. She printed a map and told us how to get to it and a Walmart for the RX if needed.

  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank nancylD548SM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmbwshlby, Guest Relations Manager at Best Western Shelbyville Lodge, responded to this reviewResponded 19 October 2017

We refer to your response for the on line survey as regards to your recent stay with us. thank you for it.
We are glad you are happy with our services and would definitely stay with us during your next visit to our town.
Our employees work very hard and strive to keep up with the wants and wishes of our esteemed guests.We hope to see you soon again and promise to give you the same exemplary services to you.

Thanking you

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Reviewed 14 October 2017

Overall the hotel was very nice. It was very clean and had recently been updated. The room was big and had a most comfortable bed. The only problem was when someone tried to tip or shake the vending machine over and was making quite a racket

  • Stayed: October 2017, travelled with friends
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Review collected in partnership with Best Western
Thank Lori P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmbwshlby, Guest Relations Manager at Best Western Shelbyville Lodge, responded to this reviewResponded 15 October 2017

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. We are going to contact our vendor for vending machines and update him of this problem, thank you for letting us know of this issue. we will try to fix this problme as soon as possible.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

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Reviewed 13 October 2017

- Good staff, friendly welcome
- clean and comfortable room
- very responsive to a late same day reservation.
- good variety of restaurants nearby
- easy to find and get to from the interstate
- breakfast was hot

  • Stayed: October 2017, travelled solo
    • Rooms
    • Cleanliness
    • Service
Thank MIkeWBL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmbwshlby, Guest Relations Manager at Best Western Shelbyville Lodge, responded to this reviewResponded 15 October 2017


Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

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Reviewed 11 October 2017

All night cornhole games went on by men. Laughing and drinking beer. Breakfast was not very good. Overall the hotel was clean. We had a problem that I feel the manager should have contacted us about but he hasn't.

  • Stayed: October 2017, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Cherylhbush
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmbwshlby, Director of Sales at Best Western Shelbyville Lodge, responded to this reviewResponded 13 October 2017

Hello

I’m concerned about the problems you experienced at our hotel during your recent visit. I’m writing to thank you for taking the time to bring this matter to my attention.
We accommodate many guests each evening, and we strive to make their stay a satisfying one. The principal goal of our hotel is to provide dependable service to each of our guests at reasonable prices. Consequently, it’s disappointing to learn that you were unhappy.
Please accept my sincere apology.
Also I want you to know that the comments that we receive from our guests are taken seriously. Your willingness to share your recent experience is genuinely appreciated. I do apologize for the inconveniences caused to you, kindly give us your phone number in order for the manager to get in touch with you.

Waiting for your reply


Thanks

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Shelbyville Lodge

Address: 115 Isaac Shelby Dr, Shelbyville, KY 40065-9128
Phone Number:
Region: United States > Kentucky > Shelbyville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Shelbyville
Price Range: RM298 - RM441 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Shelbyville Lodge 2.5*
Number of rooms: 79
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Also Known As:
Best Western Shelbyville
Shelbyville Best Western

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