Steer FAR away from this Marriott Property - you have been warned! We booked a 2-BR "Suite" and checked in online. Approximately 15 minutes after online check-in, we received a call from the property asking us to move to a neighboring property with a smaller 2-bed configuration. We advised them that this was not possible as we had been driving for some 13 hours and needed this larger room for our group. They eventually called us back and advised that our room would be ready and waiting for us.
Once we arrived, it went downhill from there: On check-in to our room, we found the trash can in the kitchen filled with empty beer cans and anti-diarrhea medicine. Our daughter went to use the bathroom, and the toilet paper roll completely detached from the wall. We went to watch TV, couldn't get any signal, and found there was no cable from the wall to the TV! The microwave had fallen from the cabinet mount in the kitchen and was propped on the countertop and curtain rods were completely loose and pulling away from their wall mounts. We called the front desk and asked if another room was available, but were advised that this is all they had for rooms. If we had not driven such a long way and were completely exhausted, we would have definitely tried to move to an entirely different property.
On check-out, we asked that the GM for the property please give us a call to discuss this sub-standard stay - and, though assured he would contact us, we never received a call. We resorted to the Marriott Customer Care "800" number, and, after [several!] attempts to work with the property to provide a refund for the stay, these multiple requests have continued to be ignored. We have spent a countless amount of time trying to follow-up to no avail. At one point we did make contact directly with the GM of the property, Mr. Jupiter, who promised to call back in a few minutes to discuss our concerns - and again, never returned our call.
As a Marriott Gold Member, we travel extensively and stay exclusively with Marriott (we even have our timeshare with Marriott!) Our only conclusion to this stay - and the unprofessional follow-up from this property - is that this hotel doesn't come close to Marriott standards and, shamefully, no one seems to genuinely care either way.
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