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Reviews (1,237)
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Reviewed 12 June 2018

Great price, clean suite & wonderful staff. The breakfast selection was superb and the service at breakfast was quick. The suite is spacious & easily accommodates a family of 4. Our next stay will be at this Embassy Suites!

  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank teresa6630
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason M, Front Office Manager at Embassy Suites by Hilton Baton Rouge, responded to this reviewResponded 2 weeks ago

Dear Teresa6630,

Thank you so much for your feedback regarding your recent visit. We are extremely happy that we could provide a good experience for you and your family. We do hope that your next stay is soon. Looking forward to your future arrival.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 June 2018 via mobile

This is my second time staying here, and I absolutely love it. The breakfast is great, especially Ms. Vergie! I stay at hotels often and I've never seen such great customer service! I highly recommend this embassy!

Stayed: June 2018, travelled on business
Thank Anna G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason M, Front Office Manager at Embassy Suites by Hilton Baton Rouge, responded to this reviewResponded 2 weeks ago

Dear Anna G,

We would like to first say thank you for your return visit to our hotel. We sincerely appreciate your loyalty to our brand. We are happy that we could provide you with a memorable experience. We hope to provide you with 5-star service in the near future.

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Reviewed 10 June 2018 via mobile

First we got put in a handicap room, neither of us are handicap by the way. They moved us to a room by the lobby. Noise central!! Then we awoke to construction outside our window at 6am! Really??! The only highlight of our trip was when we met Ms. Vergie Frost at our “complementary” breakfast. She was soooo sweet and accommodating. I can tell that she is a hard worker who cares a great deal about her customers. She is the ONLY reason I would ever think about coming back to this “motel.” Kudos Ms. Vergie!

Stayed: June 2018, travelled with family
Thank lagladys02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason M, Front Office Manager at Embassy Suites by Hilton Baton Rouge, responded to this reviewResponded 12 June 2018

Dear Lagladys02,

We would like to first thank you for choosing to stay with us during your recent visit. We greatly appreciate your business and your feedback. Please accept our sincerest apology for your recent experience. We do understand how important it is to be able to relax and enjoy your stay. We do hope in the future you’ll give us another chance at making this right for you. We hope to see you soon.

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Reviewed 6 June 2018

The hotel was nice and I really enjoyed the pool and hot tub. My daughter had to use the restroom while at the pool and the bathroom was disgusting and I had to call someone to clean it. The next day it was in tip top shape. My fridge in my room was not cold upon arrival either but when I spoke to someone at the front desk they handled it quickly. Great breakfast selection!

  • Stayed: May 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank Mictissa A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason M, Front Office Manager at Embassy Suites by Hilton Baton Rouge, responded to this reviewResponded 2 weeks ago

Dear Mictissa A,

Thank you for choosing to stay with us while visiting in Baton Rouge, La. We would like to thank you for the 4-star rating. Our goal is to provide our guest with a positive and enjoyable stay experience. We do apologize about the lobby restroom and your refrigerator. We are happy that we can take care of those concerns right away for you. We will continue working to better ourselves for you. We hope to see you soon.

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Reviewed 2 June 2018

Hands down best breakfast in Baton Rouge! We were accosted at the front desk with genuine and heartful hospitality! The workers behind the grills and beside the tables are bar none the best out here! Ms. Vergie and Ms. Judith interact with all guests and are right there to help in anyway. Even leacing there was a different attendant but THE SAME heart for customer support! Y'ALL WON! WELL BE BACK!


Joseph and Shirlette Powell

Stayed: June 2018
Thank Shirlette P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason M, Front Office Manager at Embassy Suites by Hilton Baton Rouge, responded to this reviewResponded 2 weeks ago

Dear Shirlette P,

Thank you so much for your 5-star rating. We are excited to see that we've met your stay expectations. We are certainly looking forward to your future arrival. Hope to see you in the not too distant future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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