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“Quality Inn, Grentna”

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Knights Inn Gretna New Orleans West Bank
Ranked #6 of 8 Hotels in Gretna
Reviewed 1 August 2015

I'm sorry to say this but I strongly recommend that you do NOT stay here. Filthy in every way.
Room musty and dirty. T.V not working, rusty refrigerator. No towels. Trash outside door, curtains torn. Breakfast a joke, hot burners on but no food except rubbery eggs.
Staff were pleasant enough but the amenities failed badly.

Room Tip: Don't stay here period.
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  • Stayed: July 2015, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank jjmac2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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20 - 24 of 231 reviews

Reviewed 30 July 2015 via mobile

We booked this hotel through stay123 for the stay and cruise option. We arrived very early in the morning and our room was ready. Clean room with a nice shower. Kids swam in the pool. Room was very cool. Enjoyed a nice continental breakfast before the cruise left. Shuttle took us straight to the port. Great stay!

* as a side note the taxi back to the hotel from port cost $7/pp.

Stayed: July 2015, travelled with family
2  Thank Tiffany F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 July 2015

First room had black hair on the bed,in the clean towels and on the bathrm floor. Had a musty smell. They upgraded the room for us. Building is in rough shape, looked like it was ready to cave in. Pool was green,broken down. Wifi didn`t work. Alot of water damage in the ceiling and breakfast/bar area. Bar was not in use. We did use the free parking, our car was intact when we returned. The shuttle to the port was a 7 pass.van, at 2pm(still waiting to go to port) we took a cab. That park and cruise was a joke. Had 50 people going to port that Sunday. No return ride back.

Room Tip: Avoid at all cost
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  • Stayed: June 2015, travelled with family
    • Value
    • Location
    • Service
2  Thank DD205
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 July 2015

I am a type of person who will read good and bad reviews and take them with a grain of salt. I have stayed at many hotels of different styles so I feel I have a pretty good eye for rating them. The Choice Hotels (The Quality Suites Line in question) are usually pretty basic "Clean" hotels with your normal amenities. A couple of weeks ago I was reading another "Poor" review about this hotel and they said the return shuttle from the Port was no longer running. So before I checked in I knew that I was going to need to find other means to get back to the hotel. I wasn't to happy about this since the shuttle service was one of the reasons I booked this hotel. I also read that the pool had to be shut down for repairs. I didn't think much of it since we still had a few weeks before we arrived. I assumed the pool would be up and running by then. I was wrong...that is what I get for asss-U-Me-Ing..

When I arrived at the hotel I was kind to the staff and they were very kind back to me (I truly believe in what goes around comes around). I found out then that the Pool was still down for repairs and the Wifi was not working in any of the rooms. So basically almost every "Plus" that I looked for in this hotel when I booked it was gone (except for the Free Cruise Parking) We were booked in a "First Floor Room" and the room was OK, not basic but OK. We only had "One" plug near the bed that sometimes worked, the plugs would fall out of it and it pulled away from the wall. I was concerned that it could be a fire hazard. The room was old, but I remember saying to myself "Why were people complaining so much about the rooms, this wasn't so bad like people had described" Then I came back from my cruise and they allowed me to check in early which was a nice plus and they booked me in a Third Floor Room....Oh my word!!!!
This room was bad, very very bad. First is smelled very musty. There was a water damage stain on the wall near the ceiling. There was plenty of plugs on the wall which was nice but there was a black powdering mold behind the receptacle. Not good at all!! The lamp fixtures were a major fire hazard. The part that was holding the bulb was separated from the base and hanging down the side. Now it worked fine but I was scared that the wires were exposed. The two rooms were night and day from each other.

It looks like the corporation may have purchased an Old run down Ramada Inn and rushed to get the grounds cleaned up and some basic repairs done around the hotel and then they ran out of time and had to open up their doors. This Hotel puts a very bad taste in my mouth..I would never write a review this bad if it wasn't the truth and I'm not looking for a "White Glove" Hotel or I would stay at that kind of a hotel but honestly this Hotel needs a lot of work, some major clean up and repairs.
Please think twice before staying here, right now..maybe in due time they will get things in order, but you just don't know what you are walking into. I honestly don't know if I could ever trust this particular Quality Suites again. This is sad to me because NOLA has become my new cruise port. I really do like the "Choice Hotel Line" I just pray they get it together...very disappointed.

  • Stayed: July 2015, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank Owayhappy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 June 2015 via mobile

This place was affordable for a short stay on the West Bank considering the outrageous prices in New Orleans. Hotel is conveniently located to go back and forth across the river to NOLA. Nothing is within walking distance to eat and must have a car to get around. Rooms were cleaned timely but pool was unavailable for use during our stay. The only real issue was with the smoke detector which would beep around 2 am every night and would take out battery to get some sleep which was a bummer. Ok place to stay on a budget... You get what you pay for...

Stayed: June 2015, travelled on business
Thank Spyrig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amy-Lynn P, General Manager at Knights Inn Gretna New Orleans West Bank, responded to this reviewResponded 2 July 2015

Dear Valued Guest,

Thank you for your feeback on your recent stay with us. We hate that you were not satisfied with our hotel and we will certainly be addressing each issue you referenced with the necessary departments at our hotel so they do not happen to other guests. We do hope to get the opportunity to serve you once again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Knights Inn Gretna New Orleans West Bank

Address: 100 Westbank Expy Bldg A, Gretna, LA 70053-5613 (Formerly New Orleans Expressway Hotel and Suites)
Phone Number:
Region: United States > Louisiana > Gretna
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 8 Hotels in Gretna
Price Range: RM225 - RM613 (Based on Average Rates for a Standard Room)
Hotel Class:1.5 star — Knights Inn Gretna New Orleans West Bank 1.5*
Number of rooms: 101
Reservation Options:
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Also Known As:
Quality Inn And Suites
Quality Hotel Gretna

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