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“Great customer service”

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La Quinta Inn & Suites Lake Charles Casino Area
Ranked #6 of 37 Hotels in Lake Charles
Reviewed 28 May 2015

Diamond at front desk was great. She took time to help us and you can tell she loves her job. She is a great front desk customer service employee. We also enjoyed out little get away the rooms are so nice. Best vacation we had in a while.

Keep shining Diamond !!!!!!!!!!!!!!

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  • Stayed: May 2015, travelled as a couple
    • Service
Thank latrisha P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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152 - 156 of 375 reviews

Reviewed 22 May 2015 via mobile

One of the nicest La Quinta we have stayed at. Excellent customer service, staff was very friendly. We stayed there one night with our pups on our cross country trip from Southern California to Florida. Dog friendly hotel, they had doggie biscuits at the front desk. They are is a small area with poopie One of the nicest La Quinta we have stayed at. Excellent customer service, staff was very friendly. We stayed there one night with our pups on our cross country trip from Southern California to Florida. Dog friendly hotel, they had doggie biscuits at the front desk. There is a small area with poopie bags for the dogs to do their "business". Our room was very clean and comfortable. If passing thru the area I would definitely stay there again.

Stayed: May 2015, travelled on business
1  Thank Yanira R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 May 2015

This was our second time visiting this motel and excellent customer service, especially by a receptionist named Diamonds. Room was very clean, nice breakfast and comfortable bed/pillows. Other staff very friendly. Location was close to shopping , restaurants and casinos. I would stay here again and recommend this motel to friends and relatives.

  • Stayed: May 2015, travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank brenda g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 May 2015 via mobile

I would like to comend Diamonds for great customer service. Upon my arrival, I welcomed with a great personality and professionalism. Ms. Diamonds answered all the questions and gave me a plethora of information about my stay. Whenever you are traveling and you stop in Lake Charles please visit the LaQuinta Inn.

Roosevelt Bradford, MBA
Owner/General Manager
Bradford Moving Services LLC

Stayed: May 2015, travelled on business
Thank Brad0423
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 May 2015

If you enjoy Breakfast in the morning this is NOT the place for you. The property is nice but breakfast is suppose to be till 10 am . At 9:15 am the staff refused to put more food out & were very rude. So leftover bread, Dry cereal & coffee was what we were left with.

  • Stayed: May 2015, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with La Quinta
Thank Carol +
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about La Quinta Inn & Suites Lake Charles Casino Area

Address: 1201 W Prien Lake Rd, Lake Charles, LA 70601-8370
Phone Number:
Region: United States > Louisiana > Lake Charles
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 37 Hotels in Lake Charles
Price Range: RM408 - RM630 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — La Quinta Inn & Suites Lake Charles Casino Area 2.5*
Number of rooms: 75
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