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“Horrible service ”
Review of Outback Steakhouse

Outback Steakhouse
Ranked #132 of 276 Restaurants in Lake Charles
Cuisines: Steakhouse
Restaurant details
Reviewed 4 December 2017 via mobile

We waited for 30 mins for a table. Our appetizer came out within a reasonable time however we waited over an hour for our entree after the waitress cleared our appetizer plates. The wait for our entrees was so long that the waitress avoided our table. Tables around us were seated, served and left while we waited for our food.
The food was subpar. Within a few hours, 2 of the 3 us (who had shared the appetizer) suffered gastrointestinal issues.
Seriously just not a great experience at that restaurant.

Thank candace m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OutbackGuestServices, Guest Relations Manager at Outback Steakhouse, responded to this reviewResponded 6 December 2017

Hello Candace,

This is very concerning. We'd like to review this further if you could please take a moment to send me an email at news@outback.com with the subject "TripAdvisor - Lake Charles". We can then correspond directly over email.

Sincerely,

Amy
Outback Steakhouse

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (63)
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8 - 12 of 63 reviews

Reviewed 10 November 2017

The service, quality of food and atmosphere is unbeatable. Great steaks. We love when they have the lobster combo specials. The salad and bread is also very good. But get there early because crowds gather and after 7pm you will probably have to wait a little while.

Thank YoBob536
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 November 2017 via mobile

Service was great. The food was great. Outback is the only place I can have a drink (blackberry sangria) and it taste so good.

Thank STARR R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 November 2017

We have been there for dinner, all type of meat are really well cooked, high quality. Service is good too, we waited a bit because it was really busy. I suggest it for a friend's visit.

    • Value
    • Service
    • Food
Thank Alfredo C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 October 2017

On a road trip, went to the Outback for dinner, take out. It was a nightmare. Ordered prime rib and a filet, respectively. In the past we have had a lot of issues with take-out at Outback being wrong, so I stayed inside to check the order before leaving. When they brought it, the prime rib was overcooked big time. Sent it back. Fifteen minutes later they brought the second order. It was totally wrong again. Sent it back again. Finally 20 minutes later it arrived and was right. By then though, my filet was cold. No apologies, no offer to fix it. Went back to the hotel and had to microwave the filet to warm it up which did not make it taste good. Both pieces of meat were so tough that we could not get a knife through them. Outback used to be a good restaurant. They have gone to cheap, tough cuts of meat and extremely poor service. They have lost our business.

Thank robbinbobbin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OutbackGuestServices, Manager at Outback Steakhouse, responded to this reviewResponded 6 November 2017

We feel terrible that we disappointed you. We'd like to review this further if you could please take a moment to send me an email at news@outback.com with the subject "TripAdvisor - Lake Charles, LA". We can then correspond directly over email.

Sincerely,

Madeline
Outback Steakhous

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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