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Courtyard by Marriott New Orleans Metairie
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Reviews (272)
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118
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All reviewsstayed herefront desknew orleansfrench quarternice lobbystarbucks coffeehotel is cleanshort drivequiet locationbusiness travelwould stay here againnice propertypleasant stayfree parkingstaff was friendlyhotel lobbynext morning
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29 - 34 of 272 reviews
Reviewed 19 July 2017

Great Staff. clean rooms. beds are comfortable. Carpet looked new. wash are was good, but the bathroom was old looking. it could also use a light in the shower area.

The lobby was clean and the the small restaurant was surprisingly good. plenty of parking. nice pool area, with a separate outdoor lounging area.

quick car ride to the airport. only drawback was there were not many food options in the area.

  • Stayed: July 2017, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Charles C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Olivia B, Manager at Courtyard by Marriott New Orleans Metairie, responded to this reviewResponded 20 July 2017

Thank you for your feedback! I'm glad you were able to take advantage of The Bistro and courtyard area during your stay. We hope to see you again soon for your next visit to the Metairie area.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 July 2017

The service was great, the room was spotless, bed was comfortable. My only issue is that I can't stand not having fresh coffee available. The room coffee is horrible in any hotel room. Woke up at 530 only to find that no coffee available until 7am when the bistro opened. $7 for two cups of coffee when the room is $170 is a little much.

  • Stayed: June 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Majic39571
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Olivia B, Manager at Courtyard by Marriott New Orleans Metairie, responded to this reviewResponded 5 July 2017

Thank you so much for your feedback! On your next visit, any of our front desk agents would be happy to make you a cup of coffee, regardless of the time of day - we are all baristas! While Courtyard hotels do not offer complimentary coffee anymore, we do brew fresh Starbucks coffee around the clock for our guests. I am happy to hear the rest of your stay was spot-on; we hope to see you in Metairie again soon!

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Reviewed 26 June 2017 via mobile

We have been happy with this property in the past, but this two-night weekend stay was very disappointing. Bed sheets had a strong, offensive mildew odor. We were tired so didn't complain until next morning, when we were assured the issue would be addressed and corrected. It wasn't. When we returned to our room, the unmistakable foul odor still permeated the sheets. This time we reported promptly and were move to another room. That was fine, if a bit annoying that the problem had not already been corrected. New room had nasty rusted area in tub, which did not project feeling of cleanliness, which by now we were craving. Staff was friendly, ugh! All-in-all, we are re-evaluating of choice of goto lodging in the area.

Stayed: June 2017, travelled with family
1  Thank Fishytourist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Olivia B, Manager at Courtyard by Marriott New Orleans Metairie, responded to this reviewResponded 28 June 2017

Thank you so much for your honest feedback. As the cleanliness of our hotel is a key priority, I am very sorry that your guestroom fell short of your expectations. Please rest assured that your comments have been shared with the housekeeping team and engineering team in an effort to improve our service and experience. I hope you'll give us another chance when your travels bring you back to the Metairie area!

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Reviewed 26 June 2017

My experience was wonderful. It was my first time in New Orleans and this hotel is a great location. The staff was exceptional, especially Whitney. She greeted me with a smile and one can tell this girl knows customer service.

  • Stayed: June 2017, travelled on business
    • Value
    • Rooms
    • Service
Thank 195guy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Olivia B, Manager at Courtyard by Marriott New Orleans Metairie, responded to this reviewResponded 27 June 2017

Thank you for your great review! Whitney is a gem - I'm so glad she helped make your stay wonderful! We'll be looking for you to return again soon!

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Reviewed 22 June 2017 via mobile

This was a little difficult to rate. If you look at the service and the cleanliness of the hotel, it's a 4. The drawback was the bathroom. It was clean, but somewhat outdated. There needs to be new lighting and plumbing fixtures and just an overall upgrade. The room itself looked upgraded. Bedding, the bed, desk area and tv were all great. Would I stay here again? Yes, it would be an option I would definitely consider.

Stayed: June 2017, travelled on business
Thank JohnnyK3871
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Olivia B, Manager at Courtyard by Marriott New Orleans Metairie, responded to this reviewResponded 27 June 2017

Thank you for your feedback! We are working towards some updates in the bathrooms in the coming months that I think will please you. I'm glad to know that you'll stay with us again if your travels bring you back to the Metairie area!

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