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Hilton Garden Inn West Monroe
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Reviews (530)
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274
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14
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All reviewsconvention centerbreakfast buffetindoor poolroom was cleannice hotelgreat place to stayeasy accessstaff was friendlynice stayhotel stayduck commanderwould definitely stay here againhgimonroelobbyikefacility
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8 - 13 of 530 reviews
Reviewed 14 March 2018

Great experience at this hotel and with a spot on staff from management to breakfast! It was above grade IMHO! Hotel accommodations were typical but the staff and the breakfast were perfect for our family of 4 with two picky eaters and a ton of bikes for the BMX racing going on that weekend. Thank you!

  • Stayed: March 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank dinomiller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa J, General Manager at Hilton Garden Inn West Monroe, responded to this reviewResponded 15 March 2018

Thank you for your kind words. We are happy you enjoyed your stay with us. We look forward to seeing you and your family next year!

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Reviewed 12 March 2018

Clean and friendly staff. Great place to stay when in the area. I was able to obtain Lyft or Uber since I didn't have a rental car. The breakfast was amazing. I would definitely stay here again. Great place!

  • Stayed: March 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank sherrywuensch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa J, General Manager at Hilton Garden Inn West Monroe, responded to this reviewResponded 13 March 2018

Thank you for your kind words. We are happy you enjoyed your stay with us. We hope you will stay with us again the next time you are in the West Monroe area.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 February 2018

The staff was amazing. They were very kind to the many kids that we had in the hotel for the tournament. The pool was awesome the kids had a great time in there. The beds were nice but the pillows were way to soft for me. but overall amazing place

  • Stayed: February 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Rachael B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa J, General Manager at Hilton Garden Inn West Monroe, responded to this reviewResponded 9 February 2018

Thank you for your kind words. We are happy you enjoyed your stay with us. We look forward to seeing you again the next time you are in the West Monroe area.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 February 2018

Stayed her one night. The service was excellent, everyone was pleasant and happy (they must be paid well and love their job). I really appreciated the warm and comfortable feeling that all of the employees gave me. From the Check-In, to the Restaurant, to the Check-Out... All Excellent.
Rooms were average and Very Clean. Bed was comfortable, however, the pillows could have been a little better.
Great Hot breakfast...
I definitely would stay here again.

  • Stayed: February 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Ronald Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa J, General Manager at Hilton Garden Inn West Monroe, responded to this reviewResponded 9 February 2018

Thank you for your kind words. We are happy you enjoyed your stay with us. We look forward to seeing you again the next time you are in the West Monroe area.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 January 2018

Usually stay here when I'm in the area, last time I make that mistake. Rooms are outdated, TV had a solid vertical line on every channel, more than distracting to watch any program. Tried to order breakfast within a 30 minute window, out of regular coffee at 6:30 AM seriously, asked for silverware 3 times and never received my order even after checking with the cook. Management responded but never followed through, disappointing.

Room Tip: Stay at the Hampton Inn or Home2 Suites next door, better properties
  • Stayed: January 2018, travelled on business
    • Value
    • Sleep Quality
    • Service
1  Thank bthellg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa J, General Manager at Hilton Garden Inn West Monroe, responded to this reviewResponded 18 January 2018

Thank you for your review of our hotel. We appreciate your comments, and we’re sorry we failed to meet your expectations. We’d like to discuss your stay in detail, please contact Lisa Johnston at 318-398-0653 or at Lisa.Johnston@Hilton.com.

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