I checked into The Grand Summit Resort at Sunday River on the second weekend of November to start off this years ski season. Monica was a great help when booking my ski & stay package. The hotel and room looked brand new. The room was spacious with a private balcony with beautiful scenic vistas. I was up before the restaurant opened and had a look around the resort and noticed them setting up a continental breakfast buffet in one of the meeting rooms. I asked if this was a private event and was told it was the resorts new hire orientation. The person in charge of the orientation was a true service professional when he said, “Go ahead and come on in and have a muffin and some coffee”. That was great customer service. After chatting I went to the Moonstruck restaurant where Jason prepared me an outstanding breakfast. He was training a new cook but the best training was his example of how great he interacted with the guests. Sincerely friendly without going overboard or being intrusive. I could tell in the first hour of the morning that this place has a great organizational culture. The snow was great; the mountain well groomed which made for delightful skiing. They have a motto “Go With The Flow” you see signs around the resort and on the mountain. I liked that. I was having lunch at Barker Mountain Lodge and I complimented Teresa on her Go With The Flow pin on her hat. She took it off and gave it to me, it’s still on my ski jacket. I had a perfect fine dining experience in Ledgions Restaurant. Another great breakfast from Jason the following day and when walking through the lobby the director of food and beverage greeted me and asked how I was enjoying my stay. Anyplace with a good mountain and snow and give you good skiing – but only a friendly group of people with a sincere care and concern that your having a pleasant stay can give you a great ski trip. Congratulations for a job well done to all of the associates at Sunday River Ski Resort.