We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
El Dorado Maroma, by Karisma
Nearby Hotels
US$589
Expedia.com
View Deal
Certificate of Excellence
  • Free Parking
  • Breakfast included
US$380
Orbitz.com
View Deal
  • Free Wifi
  • Free Parking
Amarte Hotel(Playa Maroma)(Great Value!)
US$63
US$61
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Belmond Maroma Resort & Spa(Playa Maroma)
US$475
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Kin Sol Soleil(Playa Maroma)
US$375
US$337
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
US$562
US$472
Booking.com
View Deal
  • Free Parking
  • Breakfast included
Iberostar Paraiso Maya(Playa Paraiso)
US$291
Expedia.com
View Deal
  • Free Parking
  • Breakfast included
US$259
Expedia.com
View Deal
  • Free Parking
  • Breakfast included
Iberostar Paraiso Beach(Playa Paraiso)(Great Value!)
US$246
Expedia.com
View Deal
  • Free Parking
  • Breakfast included
IBEROSTAR Paraiso Del Mar(Playa Paraiso)(Great Value!)
US$291
US$207
Booking.com
View Deal
  • Free Parking
  • Breakfast included
Reviews (4,491)
Filter reviews
4,491 results
Traveller rating
3,563
627
187
68
46
Traveller type
Time of year
LanguageAll languages
More languages
3,563
627
187
68
46
Show reviews that mention
All reviewslima limoncaribbean grillpedro luisrick's baroutdoor showerinfinity pool suitemi hotelitobeach butlerperuvian restaurantexotic membersman made islandhoneymoon suitebeach bedssmall resortsky massagebreakfast and lunchrueben
Filter
Updating list...
137 - 142 of 4,491 reviews
Reviewed 2 April 2018 via mobile

What a place this resort is, simply paradise from the swim up rooms, pools, beach and restaurant. Very small resort but intimate. The entertainment team is very energetic and super nice. Shout out to Alex, DJ Chris, Daniel, Oscar, Lalo and beautiful Mimi for the entertainment from morning to evening. Hope to be back at this gem in a near future.

Stayed: April 2018, travelled as a couple
1  Thank Eric D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, Manager at El Dorado Maroma, by Karisma, responded to this reviewResponded 2 April 2018

Hola Dear Eric D,

It is amazing to read that our guest appreciate our hotel facilities and most of all, our staff performance. Truly, we cannot thank you enough for choosing to spend this vacations in the paradise at our resort. We have sent them your kind comments to Alex, DJ Chris, Mimi, Oscar and Lalo and they are glad to know that their service met your expectations.

We are excited to welcome you back next year maybe? at El Dorado Maroma, a Spa Resort by Karisma, your Mexican home in the Riviera Maya.

Joslin Fuentes Díaz
General Manager
El Dorado Maroma by Karisma

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2018

Absolutely fantastic food and service! Thanks to Mimi, Eduardo and Alex for yoga, water aerobics and volleyball, they kept us entertained! A must is dinner for 2 on the beach served by Rueben! Our butlers, Oscar, Luis and Roberto went above and beyond for us! Service on the beach was great by Ricardo, Emanuel and Vanilly for breakfast. Will highly recommend!

Stayed: March 2018, travelled as a couple
2  Thank tambales2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, Manager at El Dorado Maroma, by Karisma, responded to this reviewResponded 2 April 2018

Hola Dear tambbales2017,

Thank you for letting us know your kind opinion. We are pleased to know that our team made a great job and your days here were great. We have sent them your kind comments and they are glad to know that their service met your expectations.
Be Certain that Eduardo, Alex, Oscar, Luis, Roberto, Ricardo, Emanuel, Vanilly and Ruben, would be very pleased to know that you have acknowledged their hard work and we are proud to have them in our team.

We will be glad to see you again, our team will be glad to share another amazing holiday

Hoping to see you soon,

Joslin Fuentes Díaz
General Manager
El Dorado Maroma by Karisma

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2018

We tried El Dorado Maroma for the first time after more than 10 trips to El Dorado Casitas. We stayed in a Garden Villa (904) which was absolutely beautiful! The room is huge and has two balconies and a small private plunge pool. Our butlers, Liz and Ele, were outstanding and made sure we had everything we needed. We knew Liz from the Casitas and it was great to catch up with her; she is such a sweetheart!

As Exotic Travelers members, we were invited to a cocktail reception one night. Ms. Joslin Fuentes Diaz introduced herself and the staff to us and she was the perfect host! The members catamaran cruise and beach dinner were a perfect mix of fun and delicious food.

The beach really is as beautiful as the pictures and it never was too crowded. Beach butler Bettsana was always prompt to bring us a cold beverage. There are families that come over from the adjacent Maroma Adventures and use the beach and island and since the beaches in Mexico are not private, there is nothing the resort can do to stop that.

Renee at the main pool did a great job keeping everyone happy with drinks. The main pool was always very crowded and hard to find a chair or bed. The activities staff were always fun to interact with.

We loved the Mexican restaurant, Sabores and the Japanese restaurant, Kyoko. Service was great and the food was very good. Can’t say the same for Lima Lemon. Service was very slow and food was underwhelming. Room service was very fast and tasty. We preferred breakfast at Mio over Papitos; the Papitos egg station is awkwardly arranged and congested.

We stopped at Bar 24 for drinks and met Carlos, Karen, and Pedro Luis. They were attentive and friendly and made sure we were waited on quickly. Rick’s Bar (on top of the spa) was always hopping on the theme nights and is highly recommended.

Maroma is much smaller than the Casitas and the feeling is a little different but we loved the experience and we will definitely be back!

Room Tip: The Garden Villa rooms, while expensive, are worth the price!
  • Stayed: March 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank janeX8739SR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, Manager at El Dorado Maroma, by Karisma, responded to this reviewResponded 2 April 2018

Hola Dear janeX8739SR,

Thank you so much for rating us with the 5 stars award and for taking the time to write such a nice review of your experience at our premises. It feels really good to acknowledge, through your words, that all our efforts to achieve our guests’ satisfaction have been worth it. I am sure your comments will be a very nice motivation for Liz, Ele, Renee, Betsabe, Carlos, Karen, and Pedro Luis, to keep working for all future travelers when trying our destination.

I am sure that a lot of travelers will consider it useful and clarifying with all this valuable information when choosing their next destination in the Riviera Maya.

We will be waiting for your next visit at El Dorado Maroma, a Spa Resort by Karisma.

Joslin Fuentes Díaz
General Manager
El Dorado Maroma by Karisma

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2018 via mobile

The El Dorado Maroma is a beautiful, boutique resort. This is my 5th visit here. The beach and sand is amazing! The marina has moved a little further north since my last visit approximately 4 years ago. This was a great change and you rarely notice the boat traffic now.

The biggest change I noticed was the consistency, quality, and caliber of the food. Dinner was definitely gourmet - level. There is a great variety of food for a week plus stay. All menus are designed with numerous gluten-free items and the staff take food allergies seriously. We enjoyed a fabulous 5-course dinner at Palafitos restaurant. Impeccable, detail-orientated service provided by Mario. Chef Miguel visited our table multiple times for quality assurance and made a special GF dessert that was an amazing finish to the meal.

The staff are very attentive, polite, and professional. Numerous servers made our stay memorable and special; including: Rigoberto, Vanilly, Salome, and Adrian. Eduardo, Alex, and Mimi were fantastic event coordinators and did a great job leading activities and entertaining our group. We particularly enjoyed water aerobics and beach volleyball activities. They do a great job providing customer service training to the staff and it is evident across all roles.

There are two opportunities for improvement (1) butler service (2) dinner reservations. We were accustomed to top notch customer service from the butlers in the past. Our butlers did not seek us out this trip. There was poor follow-through on requests; including items we were asked to personalize at check-in. It took 2 days to receive the requested pillows, 3 days to receive mini bar items and then things were not restocked after the initial delivery. They said they would provide us with a written summary of our dinner reservations and this never happened. We would receive different information on reservation times depending on who we would ask. It was also difficult to receive dinner reservations before 8-8:30 pm for our party of six. This really isn’t that large of a travel group, and there needs to be more flexible options.

Stayed: April 2018, travelled as a couple
1  Thank MN_Adventure_Girl78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, Manager at El Dorado Maroma, by Karisma, responded to this reviewResponded 2 April 2018

Hola Dear Rhonda H,

First we want to thank you for your positive and kindly feedback. I am happy to hear that your experience in our resort was up to your expectations one more time! Thank you very much for your lovely comments on TripAdvisor, highlighting our natural background, facilities, services and most of all our staff, the professionalism and kindness you have received.

Thanks to the staff, facilities and services is that we have a large number of loyal and valuable guests and members that return year upon a year and every time we do everything possible to ensure that we surpass their expectations. We have taken note of your comments and suggestions to correct it. Your opinion is important for us since it help us to improve

Hoping to welcome you once again at El Dorado Maroma, a Spa Resort by Karisma.

Joslin Fuentes Díaz
General Manager
El Dorado Maroma by Karisma


Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
11
Reviewed 1 April 2018 via mobile

There are so many things that make El Dorado Maroma amazing, but the people are by far the reason I will be back.

Vanilly at Papitos; Daniel, Alex, Mimi, DJ Chris & Edwardo for activities; Mario, Bernice & Rigoberto—they all made our visit extra special. Thank you, & we can’t wait to visit again!

Stayed: April 2018, travelled as a couple
1  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, Manager at El Dorado Maroma, by Karisma, responded to this reviewResponded 2 April 2018

Hola Dear,

We want to thank you for your review. We are honored that you had chosen El Dorado Maroma to spend your vacations and that we met your highest expectations. We are happy to know that you had a wonderful stay. Thank you for letting us know your kind opinion. We are pleased to know that our team made a great job and your days here were great. We have sent them your kind comments and they are glad to know that their service met your expectations.

I do hope we have the immense pleasure of welcoming you back to your new home away from home in the future.

Joslin Fuentes
General Manager
El Dorado Maroma by Karisma

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews