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Reviewed 17 September 2017

Consistently overbooked so despite a confirmed reservation you are told there is no availability. Nearest 'alternative' hotel is over 20 minutes away without traffic and well over 40 minutes in traffic. They are unapologetic and refuse to honor Marriott's overbooking policies. Extraordinarily poor service especially in management. Will never stay at this property again. Rebooking 6 future reservations to non-Marriott properties.

Room Tip: Avoid this property altogether
  • Stayed: August 2017, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Ana Liza G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bsanc086, Front Office Manager at Bethesda Marriott Suites, responded to this reviewResponded 17 September 2017

Dear GreeneAL
I sincerely apologize for not being able to honor your reservation, as it had been previously confirmed. Unfortunately, we were in a sold-out situation and wanted to ensure that you had accommodations in one of our sister hotels. We value your loyalty, and I would like to have the opportunity to speak with you regarding the Marriott relocation policies. If you would like to share more information, please feel free to contact me at berta.orellana@marriott.com or by calling 301-897-5600.

We hope to have an opportunity to better your experience with us whenever your travels bring you back to Bethesda.

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Reviewed 15 September 2017 via mobile

Platinum member for context but after this I probably will start avoiding Marriott. Late flight. I show up around 1 AM. Doors locked so I need to call the front desk to let me in. They cannot honor my reservation so they put me in a cab to another hotel in another town. Coming in from west coast, this meant I had to stay up extra late and wake up extra early, allowing an extra 45 mins of travel in the morning due to traffic. I come in and they hold my bags and I get a room for my second night at least. They were all apologetic because as a platinum member I am supposed to get a bunch of points for the inconvenience. They tried several times to get out of it and each time I had to show them the policy. At checkout they found a loophole they were willing to stand behind and declined to honor what they reluctantly but surely promised the night before. They happily gave me the finger as soon as they felt that they didn't have to do anything despite the craziness of the first night.

The hotel was nice enough, despite some brown (rust?) stains on towels and some staining on the floor in the shower. I will avoid it in the future though, knowing how they treat people.

Stayed: September 2017, travelled on business
1  Thank Mgslp1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bsanc086, Front Office Manager at Bethesda Marriott Suites, responded to this reviewResponded 16 September 2017

Dear Mgslp1,
My sincere apologies for the inconveniences this may have caused you during your travel, I definitely understand how stressful this may have been especially because you travelled from so far to stay with us. This is not the level of service we strive to offer. I would like to have the opportunity to speak with you in regards to your benefits as a Platinum Elite Member. Please feel free to contact me via e-mail or phone berta.orellana@marriott.com
301-897-5600

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Reviewed 14 September 2017

This hotel is exceptional for business travel. The staff is welcoming from the moment you walk in the door. The service at the bar at night time is top notch and the food is good if you don't want to venture out. My only complaint about the bar area at night is that it can get a bit loud when groups are meeting for Happy Hour. This is to be expected, though, in a lounge area.

Breakfast at the bar area is also nice. The staff is helpful, and while the selection is limited it is great for a grab and go meal.

I always take the shuttle to our office, and the shuttle staff is always super nice. They have the routes down and you will make it to your destination safe and sound.

The rooms are very nice with a separate seating area and bedroom. I enjoy being able to relax in the seating area before heading to bed.

Be sure to sign up for Marriot rewards so you get the free WiFi!

  • Stayed: September 2017, travelled on business
    • Location
    • Cleanliness
    • Service
Thank PDJ_TX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marty_Roth, General Manager at Bethesda Marriott Suites, responded to this reviewResponded 15 September 2017

Hello PDJ_TX - We appreciate the excellent rating and for taking the time to share your experience on Trip Advisor. Thank you for your kind words about the staff service as well as the food. I was also happy to read that you found our shuttle to be very convenient. If I can ever be of any assistance with any future reservations, please let me know. We hope to see you again soon.

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Reviewed 30 August 2017

The hotel was fine. Clean and comfortable bed. The issue I have is with a staff member. When I was down eating breakfast there was a staff member, male, in a white jacket talking to some servers by the breakfast buffet. He said loud enough for anyone by the buffet to hear - "I am going down to Texas with my boat to make some money. I will tell them - you want off your roof? Give me $10." I about dropped my plate. SERIOUSLY??? This is a national tragedy, something that people have died from, many people hurt and countless displaced from their homes and you are talking about making money off of them?? SHAME ON YOU!!! Unfortunately it makes me want to never stay here again.

  • Stayed: August 2017, travelled on business
    • Rooms
    • Cleanliness
    • Service
4  Thank heidi637
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shani B, Manager at Bethesda Marriott Suites, responded to this reviewResponded 6 September 2017

Greetings heidi637, I would like to sincerely apologize for the interaction you were witness to in our restaurant on August 30th. Those comments you overheard are not only inappropriate but insensitive as well. I am as shocked and disgusted as you are and rest assured I will deal with the matter personally.
What you experienced is certainly not our standard level of service and if you would like to share any additional details about your experience, please feel free to reach out to me directly at shani.burton@marriott.com.
If you are ever in the Bethesda area again, I would like to welcome you back and allow us to exceed your expectations.

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Reviewed 22 August 2017

I was in the area visiting friends, so was looking for a clean and convenient base for my short trip. The Marriott Suites far exceeded expectations; the property was kept in perfect working order and exactly what can be expected from the Marriott brand. Room was huge; with master bedroom that could be closed off from the living area. Large televisions, comfortable furniture, and strong water pressure made the room! The pool area was a nice treat and the attendant was super friendly -- he is a huge asset (sorry I don't have his name). I utilized the hotel restaurant/bar for dinner and it did offer enough selection for those not wanting to leave/drive. The hotel did offer a comprehensive list of restaurants for both self-driving and shuttle-service options.
One (small) suggestion for future improvement: signage directing entrance to garage (and then to the 3rd floor of the hotel lobby) could be improved. Thanks to the staff for a great stay!

  • Stayed: July 2017, travelled with friends
    • Value
    • Sleep Quality
    • Service
Thank Bryan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shani B, Manager at Bethesda Marriott Suites, responded to this reviewResponded 25 August 2017

Greetings Bryan B-
Thank you for the excellent rating and for taking the time to post on Trip Advisor. I was so happy to read that we exceeded your expectations by the size of the room and glad that the water pressure was as you like it! I am always proud to hear when our staff makes such a great impression on our guests that's lasts after they leave. I will ensure that I share your feedback and compliments to our entire staff.
We look forward to hosting you on your next trip to Maryland.

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