4 of us went today to the museum. We had 2 adults and 2 children. We each intended to use a coupon each for b1g1. I was paying for 2 kids, and my friend for 2 adults. Seems like a simple enough concept. No where on the coupon did it say you cannot use the coupon to do buy one child get one free, and the other coupon to do buy one adult get one free. Also, it was not posted on site either. I mentioned to the girl who rang us out that I was paying for the 2 kids b1g1. My friend intended to do b1g1 free adults. This confused her so she consulted management in the back room. I gave her my credit card, she said nothing to explain she had charged me in fact for b1g1 for 2 adults then handed me the receipt. My friend had a b1g1 coupon that we attempted to use for 2 adults. They charged him the same price as me. I ended up paying $6 more than intended. When I tried to bring it to their attention that they had made a mistake, I apparently confused the boy at the register. He then had to consult said management at which point she came out of the back and told me I was not getting a refund of my $6, and that the coupon could not be used that way because the children cannot enter the museum alone. That is just ridiculous. I told her it did not state that on the coupon they circulate on the internet the exclusions. Well played B&O Museum. You have made an unhappy customer. Remember your business thrives because people visit there. I primarily visited because of said coupon that I was not able to use the way I needed to.
As far as the museum goes it does have a nice layout organized in the roundhouse. You can go into more trains than I expected.
They have a stamping station activity for kids up to age 12 where you go to different stations throughout the site and stamp up a card that you show to the gift shop at the end of the tour. My kids were given a pack of those rubber bracelets that were Thomas the Tank. They are 8 and 11, so not that into Thomas at that age. The bracelets seemed like a leftover giveaway from a Thomas event or something they could not sell.
The gift shop had varied merchandise. Tee shirt prices were less than I thought although they did not have a 3x in stock. They had some basic books, magnets, glasses and cups, ornaments, pens, postcards, Thomas the tank stuff, and little kids toys. They had higher prices for the model trains they had for sale than you'd find elsewhere. The people that work in the gift shop are not helpful or very knowledgeable about the merchandise they have right in front of them. I asked to buy a pressed penny book which was on display outside the shop, and he said they were out. I missed it the first time I walked though so I did a 2nd look and found 50 of them. I did tell the man at the counter when I paid and his comment was that they must have moved them.
We spent around 3 hours taking our time to visit. We will. It go back just because of the mistreatment by management.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.