We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Holiday Inn Express Hagerstown
Show Prices
Like saving money? We search up to 200 sites for the lowest prices
Nearby Hotels
View Hotel
  • Free Wifi
  • Free Parking
View Hotel
Certificate of Excellence
  • Free Wifi
  • Free Parking
View Hotel
Certificate of Excellence
  • Free Wifi
  • Free Parking
Courtyard Hagerstown(Hagerstown)
View Hotel
Certificate of Excellence
  • Free Wifi
  • Free Parking
View Hotel
  • Free Wifi
  • Free Parking
View Hotel
Certificate of Excellence
  • Free Wifi
  • Free Parking
Motel 6 Hagerstown(Hagerstown)
View Hotel
  • Free Parking
  • Pool
View Hotel
  • Free Wifi
  • Free Parking
View Hotel
  • Free Wifi
  • Free Parking
View Hotel
  • Free Wifi
  • Free Parking
Reviews (255)
Filter reviews
255 results
Traveller rating
117
86
35
10
7
Traveller type
Time of year
LanguageAll languages
117
86
35
10
7
Show reviews that mention
All reviewscinnamon rollsbuffalo wild wingsroom was cleanfront deskwalking distancefirst floorspent one night herepool and hot tubwould definitely stay here againnice poolnice selectionlots of varietyrestaurants and shoppingdecent breakfastnice hotellong drivestaff was friendly
FilterAll languages
Updating list...
6 - 11 of 255 reviews
Reviewed 6 January 2018

After 14 hours of driving it was nice to have a rapid check-in and have my rooms right where I wanted them. Two rooms directly across from each other. We took the kids to the pool which was open late i guess because it was New Years Eve. The kids got to get some energy out after a long drive. The beds were comfortable, breakfast was good and staff was friendly. Would definitely stay here again.

  • Stayed: December 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank crazyigues
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lindsey L, Front Office Manager at Holiday Inn Express Hagerstown, responded to this reviewResponded 12 January 2018

On behalf of our entire staff, thank you so much for your kind review. We certainly do strive to provide all of our guests excellent service and I will certainly make sure I acknowledge the entire staff for their efforts. We hope that we will see you and your family next time passing through Hagerstown.

Sincerely,
Lindsey Lewis
Front Desk Manager
Holiday Inn Hagerstown MD

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 December 2017

We checked into the Hagerstown Holiday Inn Express on Christmas Day 2017. Despite being on a skeleton staff (understandable) the service was friendly and fast. Our room was all set and very clean. It does not appear to be a new hotel but is maintained very well.

Room Tip: We had a third floor room and it was no problem taking our dog out down the elevator and out through the side entrance to the pet area.
  • Stayed: December 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Peter S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashley D, Front Office Manager at Holiday Inn Express Hagerstown, responded to this reviewResponded 30 December 2017

On behalf of our entire staff, thank you so much for your kind review. We certainly do strive to provide all of our guests with the level of service that you described you received during your stay and I will certainly make sure I acknowledge the entire staff for their efforts. We hope that you have an opportunity to visit us again soon.

Sincerely,

Ashley Devonshire
Front Office Manager
Holiday Inn Express Hagerstown

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 December 2017 via mobile

This is not the best Express I’ve stayed at but far from worst. I’m a spire member and staff made me sit in lobby book room thru ihg website or pay extra 30.00 STUPID!
Breakfast fresh . Clean location.
Late check in and housekeeping knocking on door at 8:08 asking to clean.

Stayed: December 2017, travelled on business
Thank T6294NQmichaela
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashley D, Front Office Manager at Holiday Inn Express Hagerstown, responded to this reviewResponded 13 December 2017

Thank you for your comments. Although we are pleased to hear that you had a good stay overall; I apologize for the inconveniences that you experienced. This critical feedback will be used in training our staff. Thank you again and should you wish to discuss your stay in further detail, please do not hesitate to contact the hotel directly at 301-745-5644.

Sincerely
Ashley Devonshire
Front Office Manager
Holiday Inn Express Hagerstown

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 December 2017

We stayed in Hagerstown since it is not too far from the Antietam Battlefield, our destination. This hotel is located right off the highway and back off the main road so it was quiet.

We were greeted at check in by David who was very welcoming and polite. He even told us of a local doughnut shoppe we should try to satisfy our sweet tooth. He was right ! YUM!

Our room was perfect for 5 adults. The wallpaper was dim and old and the rug worn but the room was clean. The beds were very comfortable. The shower had some mold on the curtain and a bit on the wall. We only had 3 bath towels for 5 people and when we asked housekeeping for 2 more they said ok but they never came.

The pool looked well kept and clean although we never had a chance to swim. The excercise equipment looked nice. An exercise bike, elliptical, and treadmill. They even had a weight rack !! Again, no chance to use it so I'm not sure of their condition but they looked fairly new and clean. There was no funky smell in the room itself.

Breakfast was very good. Lots of variety with something a little different each morning. The coffee was excellent. The food staff was efficient. My only complaint, and this is NOT the fault of the hotel,is people who show up for breakfast in their pajamas with bare feet or just socks. It's just wrong and disgusting !!

We also noted that people on government assistance were living there. Not commenting on this to judge anyone but I feel it's relevant to the review so other travelers are aware.

Stayed: December 2017
Thank SushiMommaMia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashley D, Front Office Manager at Holiday Inn Express Hagerstown, responded to this reviewResponded 6 December 2017

Thank you so much for finding the time to give such a descriptive review. It makes our day to hear that you were satisfied with your stay . We use detailed reviews such as yours to educate our staff on ways to ensure the service we deliver surpasses our guest's expectation. We will let David know that you enjoyed his recommendation and will let all departments know that their hard work and efforts did not go unnoticed. Please also know that your concerns have been properly addressed with the appropriate departments for our review and improvement. Thank you again and we look forward to welcoming you back to the Holiday Inn Express Hagerstown.

Ashley Devonshire
Front Office Manager
Holiday Inn Express Hagerstown

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 December 2017

This hotel is OK but is way overpriced. You will pay between $25 and $40 more than other hotels in the area or other Holiday Inn Express along the way to Florida. The service at the desk is acceptable and the qualty of the rooms is similar to other Holiday Inn Express I used in the last 2 years.

  • Stayed: November 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Michel G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashley D, Front Office Manager at Holiday Inn Express Hagerstown, responded to this reviewResponded 5 December 2017

Thank you for taking the time to share your feedback regarding your most recent stay at our hotel. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation. Your willingness to share your thoughts with us is genuinely appreciated.

Sincerely,
Ashley Devonshire
Front Office Manager
Holiday Inn Express Hagerstown

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews