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8 - 13 of 28 reviews
Reviewed 18 May 2021 via mobile

The website says this place is Covid-19 safe/compliant but that was hardly the case. Although the rooms were clean the hotel did not practice social distancing. We were in town for a volleyball tournament and arrived back at the hotel at 11 pm to find the lobby totally packed with parents and teens lounging and playing games with no masks on. I can understand if the sitting area was off to the side but you have to directly pass everyone to reach the elevators. It was totally unexpected and I felt unnecessarily exposed. I understand that certain guidelines are starting to relax but this is still a pandemic. If they felt safe enough not to socially distance they should have at least been wearing masks. There are signs everywhere. Why have signs if the rules aren’t going to be enforced?

Date of stay: May 2021
Thank MsNewYork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heidi Selby, General Manager at Tru by Hilton Ocean City Bayside, responded to this reviewResponded 15 June 2021

Thank you for your feedback. We do our best to enforce both state, CDC, and Hilton policies. We apologize that you did not feel safe in our hotel. The staff works very hard to keep everyone safe with our daily cleanings and educating our guests the best we can. We do hope that you will give us another try in the near future.

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Reviewed 11 May 2021

I will definitely go back to this hotel. We booked early so we got great rates. They increased by more than $50/night the closer it go to our stay. Front desk staff and housekeeping were very friendly and acknowledged us frequently. We saw a lot of people cleaning the lobby when there was low traffic. Great location in Ocean City.
We left our chrome book charger and housekeeping and Heidi both assisted us with having it returned. Only complaint is that there is no where to set our large suitcases or store clothes. There are a few hooks and a long bench under the tv. Shower and water pressure was very nice. Beds were firm. Room temps easily adjusted.

Date of stay: May 2021
    • Value
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Review collected in partnership with Tru by Hilton
Thank kendramoore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heidi Selby, General Manager at Tru by Hilton Ocean City Bayside, responded to this reviewResponded 26 May 2021

We are delighted that you enjoyed your stay with us and that our staff had great interaction with you during your stay. We look forward to seeing you again in the future.

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Reviewed 11 May 2021 via mobile

My husband and I saw a spring deal online for this new bayside hotel and decided to give it a try! We like Hilton hotels, and our daughter is just a 1/2 hr away at Salisbury University. After Covid craziness, we were ready to get away.

The hotel is clean and beautiful. Rooms are a slight bit smaller and the decorations are “ industrial” motif. But, everything is clean and comfortable. The breakfast was grab n go. We had a box filled with a bagel, cream cheese, two hard boiled eggs and a yogurt. Coffee and Tea are 24 Hrs.
We enjoyed our stay very much. The staff was wonderful!!

Our daughter came one evening from college to visit with her beagle. We made sure it was okay. They were so kind and accommodating. We wanted to find a place we could go for dinner with them. Susan checked and called for us. We had a great dinner at OC Taphouse on 45th Street. So much fun and a great view.

The staff here at TRU is awesome! We will come again.

Date of stay: May 2021
Trip type: Travelled as a couple
Thank Laframabe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heidi Selby, General Manager at Tru by Hilton Ocean City Bayside, responded to this reviewResponded 24 May 2021

Thank you for your feedback. We are so glad you enjoyed your stay with us and were able to visit your daughter as well. We look forward to seeing you again soon.

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Reviewed 4 May 2021

The rooms were nice enough but the staff was not knowledgeable AT ALL which caused me more money, pics show nice breakfast only to have a box with a cold begal cold eggs and cereal. No one was friendly.

Date of stay: May 2021
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Tru by Hilton
Thank christyg1912
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heidi Selby, General Manager at Tru by Hilton Ocean City Bayside, responded to this reviewResponded 24 May 2021

Thank you for your feedback. Our breakfast offerings were modified during COVID 19. We are hoping that as restrictions are lifted we can go back to our normal breakfast offering as pictured. We will continue to work with our staff in regards to local offerings.
Thanks for giving us a try.

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Reviewed 1 May 2021

Staffs-day and night-are terrific. Room are clean and bed comfortable. But our room -a double -two queens/kings?-had only one chair. Refrigerator fine but NO coffee pot or tea in room. Coffee and tea available in lobby 24/7. Soaps in bathroom including showers are not the easiest to operate. Morning breakfast (included) is basic but surprisingly no jelly or peanut butter or toast (only pre-package bagel and blueberry muffin). Yogurt and two peeled hard boiled eggs in free breakfast box. If you need just a room for a night to go to a function or the OC Convention Center this place is probably fine. Again the staff members are the stars.Very covid conscious and aware. Masks at front desks. Sanitizers everywhere.

Date of stay: April 2021
    • Value
    • Rooms
    • Service
Thank Chuck G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heidi Selby, General Manager at Tru by Hilton Ocean City Bayside, responded to this reviewResponded 24 May 2021

Thank you for your feedback. Our guestrooms were designed for efficiency and comfort. It is true, not all of the comforts of home are in the guestroom, but they are located in our lobby when you desire them. Breakfast has been limited but we expect that to change as COVID 19 restrictions begin to lift. We do offer sample size toiletries for individuals who have difficulty using the bulk amenities. Thank you for your kind words about our staff. We are always eager to help when we can.

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