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Reviewed 8 June 2021 via mobile

Excellent customer service, very clean and the rooms are spacious. There is so much to enjoy! The indoor ice rink, live music, multiple pools, and additional daily events! First timer here looking forward to a return trip.
We did miss all of the restaurants being open. With the Bistro Cart being the only option for breakfast and one person working, we ventured to a local restaurant.

Date of stay: June 2021
Trip type: Travelled with family
Thank 893gig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Management, General Manager at Carousel Oceanfront Hotel & Condos, responded to this reviewResponded 8 June 2021

Thank you for leaving a review of your stay at the Carousel Hotel ! We're so glad to hear you enjoyed the cleanliness of our hotel, the room itself, our amenities, and our exceptional customer service! We hope to see you again!

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Reviewed 3 June 2021 via mobile

This wasn't the first time we had stayed here we love this hotel, the room we stayed in was spacious it overlooked the outside bar area with spectacular views of the ocean. Front desk gentleman was very pleasant we had a speady check in and got the room requested when previously booked. There was an issue with the bath not draining which was fixed in no time. I found the in door restaurant a little pricy for what you got, I had the prime rib, the burgers are great. It appears masks are no longer required so if you're concerned about that be prepared, otherwise all went well. Will definitely be returning for another stay.

Date of stay: May 2021
Trip type: Travelled as a couple
Thank lyns882
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Management, General Manager at Carousel Oceanfront Hotel & Condos, responded to this reviewResponded 3 June 2021

Lyn, thank you for leaving a review of your stay at the Carousel Hotel! We're quite glad to hear you enjoyed your time with us, especially with our customer service! We apologize for the issues you experienced regarding your bathtub but we are glad it was quickly fixed! Please come see us again!

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Reviewed 2 June 2021

I’ve stayed at the sister properties before and never had any issues, but my husband and I wanted to stay here for our anniversary due to all of the amenities. We were happy to be able to check in early to our oceanfront room, which was a plus! The rooms were dated and our bathroom was missing the toilet paper holder, but the view made up for it....until the music came. Be advised that if you have an oceanfront room, you have to contend with music blasting from the live band playing outside until 7pm. To get away from the noise, we headed out for an early dinner and returned to be greeted by a cockroach. Yes, a cockroach! And where there is one, there’s more! Mind you, we had no food or drinks in the room prior to heading to dinner. The front desk staff was accommodating and able to move us to another room (and take 10% off our stay), but it left us feeling uneasy for the rest of our trip. The new room was even more dated, tiles coming up, rusty outlets and the wallpaper coming off the walls in the bathroom. We could smell marijuana throughout our room and on the balcony. Kids were everywhere, hanging in the stairwell all hours of the night. This place was a zoo! We will never be coming back to Carousel.

Date of stay: May 2021
Trip type: Travelled as a couple
1  Thank Autumnj112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Management, General Manager at Carousel Oceanfront Hotel & Condos, responded to this reviewResponded 2 June 2021

Autumn, thank you for leaving a review of your stay at the Carousel Hotel. We recognize your time is valuable and appreciate the feedback you have provided. Maintaining a fresh atmosphere within our guest rooms and common areas is always a key priority. On behalf of the entire team, we sincerely apologize for falling short of not only meeting your expectations, but ours as well. Rest assured, the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations.

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Reviewed 1 June 2021 via mobile

First of all there wasn't room service due to Covid
I get that. We stayed two night and called furore towels three times. Finally got them when we were checking out. First night we were awakened around 4 A.M. .Marijuana smell was coming from the bathroom exhaust vent . The next day we were on the balcony and the neighbors were smoking it again . It was so bad we had to shut the doors on a beautiful day . That night around 4 am. They were smoking again..not good at al

Date of stay: May 2021
Trip type: Travelled as a couple
Thank Andrew S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Management, General Manager at Carousel Oceanfront Hotel & Condos, responded to this reviewResponded 1 June 2021

Andrew, thank you for leaving a review of your stay at the Carousel Hotel. We recognize your time is valuable and appreciate the feedback you have provided. Maintaining a fresh atmosphere within our guest rooms and common areas is always a key priority. On behalf of the entire team, we sincerely apologize for falling short of not only meeting your expectations, but ours as well. Rest assured, the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations.

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Reviewed 30 May 2021 via mobile

great hotel wonderful attention clean environment thank you guys tho make our stay such a great experience definitely we see you next year my kids love you hotel they didn't stop talking about it..They asking me whe6 we coming back...thumbs up...

Date of stay: May 2021
Trip type: Travelled with family
Thank omareU3045ZE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Management, General Manager at Carousel Oceanfront Hotel & Condos, responded to this reviewResponded 31 May 2021

Omar, thank you for leaving a review of your stay at the Carousel Hotel! We're absolutely thrilled to hear you and your family have such a good time with us and we look forward to seeing you all again!

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