I checked in on a cold night around 7:45 PM. The outside temperature was 15 degrees. I got to my room about 8:00 PM and immediately turned on the heater, because the room was very cold about 35-40 degrees. The heater felt like it was blowing cold air. 35 minutes later, the room was still cold and the heater was still blowing semi warm air, not hot. I called front desk and they said will send someone up. 30 minutes later, still no show. So, I decided to cancel and leave. Minutes later was at the front desk requesting to cancel and refund, because the heater didn’t work, and staff was not willing to help. The woman behind the counter became very nervous, because I requested to cancel. I stressed I was only in the room for an hour sitting by the heater trying to get warm. She said it’s not our policy to cancel. I requested for her to call the manager. She nervously called and spoke with the manager. She got off the phone, and the manager told her to have someone check the heater. So, I waited 15 minutes at the front desk for someone to show up. Nobody yet. So, the woman behind the counter said she would go and check the heater. She came back and agreed the heater was not working. I requested her to call the manager back and give me a refund. A few minutes later, a maintenance man finally came, and then the woman and man were talking. Again, I stated I wanted to cancel, please call the manager, and let me speak to him. The lady was very nervous, somewhat set off and didn’t want to call the manager. I told her it’s not your fault, you don’t take care of the heaters in the room, I’m sure the manager gets a list of needed repairs. It’s the manager’s fault. She nervously called the manager again, asking that I wanted to cancel and wanted a refund. The manager told her that we don’t cancel, I can have another room. The lady behind the counter hung up with the manager, and I requested a discount. You can see the facial expression on the woman’s face again, very nervous and said, sorry we are not allowed to give discounts. I commented “Wow, your manager is a “donkey.” It’s been 2 hours since I checked in, and they are giving me another room. I got to the room, 35-40 degrees. Great, no heat, well this time the heater was working. An employee gave me the manager’s name, and I told them I would do a review on this hotel letting the world know that Bill Patel is a controlling greedy person who doesn’t care about customers. I do not recommend anyone staying at any property owned or managed by Bill Patel. See pictures of the room. It's not priced as a budget hotel, but it should be. This place should be priced at $45 to $55 per night, if you pay more than $55, your giving money to Mr. Patel. Do not stay at the Econo Lodge in Takoma Park, it's way over price!
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- Also Known As:
- Econo Lodge Takoma Park Hotel Takoma Park
- Econolodge Takoma Park