Brides beware: I had my wedding on the outdoor lawn in August 2016. My overall experience when I booked the event with the sales consultant Amanda was terrific. She negotiated the contract with me and my wedding planner (Cape Cod Celebrations), and she assured me that our wedding would be perfect.
However, the catering managers (both Ray and Stacy) provided TERRIBLE service. Ray did not even seem to care about my wedding, and took weeks to reply to my email messages and phone calls. When I heard that he was leaving Ocean Edge, I was relieved and excited that Stacy would be taking over his position.
Stacy really disappointed me. Not only did she not communicate with my now mother-in-law regarding the rehearsal dinner, but she also completely lost emails with important information such as electrical requirements. She did not know anything about the table settings, and refused to be helpful to me and my mother-in-law weeks leading up to the wedding. She did not return phone calls or emails, and she was constantly late to every meeting we had scheduled. In short, Stacy completely stressed me out before our wedding. Good thing we had a great wedding planner.
The service from the staff at the resort was pleasant and friendly. However, we dropped off many welcome bags for our VIP guests, which were all delivered late - sometimes 24 hours after our guests had already checked in.
If Ocean Edge had better catering managers who actually cared about your customers instead of just charging us very high rates for third-tier service, I would have written a better review. All Stacy cared about was getting the contract signed. She didn't understand the table settings, she didn't know our timeline, and she seemed annoyed with me because I asked her simple questions she couldn't answer. She said she had many other weddings to attend to, and I certainly felt that her service could be improved. I would not recommend this venue to any of my engaged friends.