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“Not cleaned for a while”

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Howard Johnson Express Inn - Lenox
Ranked #13 of 16 Hotels in Lenox
Reviewed 8 September 2017

  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Howard Johnson
2  Thank Sheila G
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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10 - 14 of 389 reviews

Reviewed 7 September 2017

If you’re into cockroaches, mold, soap scum and other people’s hair…
This place was terrible from the moment we arrived.
Check-in was fine, but when we got to the room, it was not anything like the photos online.. I booked the jacuzzi suite directly from the Wyndham website. I went to the front desk, and told the clerk that the room didn’t match the description. My print out actually had a picture of the room. He looked it up on the website, and said they don’t have any rooms like that-it’s a cropped picture of 2 different rooms, making it look like one large room. Umm, ok, maybe that should be updated?!?! Very misleading. (The photo shows a jacuzzi and a sofa)
Against my better judgement, we decided to give it a try.
It was late when we arrived, so we thought maybe we’d use the jacuzzi-but it was so filthy! Disgusting to even touch-soap scum caked on the entire inside of it. We were tired, went to bed (a little concerned by the holes in the bed skirt) hoping the room would be cleaned in the morning. Not the case.
Breakfast did not look appetizing-pre-made cheese sauce omelets and sausage patties. I grabbed some coffee and yogurt to take back to the room. Coffee was fine, but then realized the yogurt had expired a week ago. Who needs breakfast anyway??
In a room like this, one simply does not walk around without shoes-which was a huge relief- as I stepped on a large cockroach on my way out of the bathroom. I left it on the floor-assuming the maid would take care of it.
I truly hoped the cleaning staff would clean the jacuzzi and take care of the cockroach carcass-but nope. Came back and tub was just as disgusting as it was when we left. The cockroach carcass was removed, but the brown stain of guts remained on the floor.
I’m still questioning why we stayed, the second night…Needless to say, we were gone by 6am, with no second attempt at breakfast.
We briefly thought about using the pool, but that had not been cleaned either. Lots of junk in the bottom. The Wifi is also rather spotty, but we weren't really there long enough for it to make much of a difference.
Other reviews say the location is great-let me just tell you that you will pass many other hotels in either direction when you’re coming to this one. Our recommendation is to drive right by the Howard Johnson.
The only positive thing I can say about this place, is that they have some nice outdoor furniture. It’s great to sit in and watch the traffic speed by!

  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Howard Johnson
2  Thank 976triciah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 September 2017

The room was clean. Breakfast was poor. Little/poor choice and table was in the office. Hotel/room seemed old, no wifi.

  • Stayed: September 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Howard Johnson
Thank kathymA9153TK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 September 2017

  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Howard Johnson
2  Thank William R
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 30 August 2017

Booked in advance a smoking room.was informed that this hotel was non smoking. Very disappointed.

  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Howard Johnson
Thank sarahkU1439KM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Howard Johnson Express Inn - Lenox

Address: 462 Pittsfield Rd, Lenox, MA 01240-2902
Phone Number:
Region: United States > Massachusetts > Berkshires > Lenox
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 16 Hotels in Lenox
Price Range: RM269 - RM1,325 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Howard Johnson Express Inn - Lenox 2*
Number of rooms: 44
Official Description (provided by the hotel):
Howard Johnson Lenox features Suite Rooms, Jacuzzi Suites, 2 Queen Bed Room, 1 King Bed Wheelchair accessible room, 1 Queen Bed Room, Two Double Bed room, 1 King Bed Room, Non Smoking and Smoking Rooms. Hotel Amenities are Outdoor Pool, Free Breakfast, Free High Speed wireless internet, Free Parking, Truck/Bus Parking, Cable with HBO. Every room has air condition, High Speed wireless Internet, Microwave, Fridge, Coffee Maker, Hairdryer, Iron and Ironing Board. Extra amenities includes ice machines, Extra bed ($10.00), Crib ( $ 10.00), safe deposit box ($ 1.50), local phone, AM/FM radios/ Alarm Clocks. Hotel is minutes away from Mass Pike (Exit-2) and conveniently located on Routes 20 & 7 in Lenox, Massachusetts. Visit nearby museums, theaters, ski areas (Jiminy Peak & Brodie Mountain), cross-country skiing, shopping stores, scenic bike routes, mountain biking trails and hiking trails (including Appalachian Trail & Taconic ) while staying at Howard Johnson Express Inn Hotels in Lenox MA. Tanglewood is only 5.6 miles from this Howard Johnson. ... more   less 
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Also Known As:
Howard Johnson Express Hotel Lenox
Lenox Howard Johnson
Howard Johnson Lenox

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