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Hampton Inn - Detroit / Novi at 14 Mile Road
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Reviews (672)
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All reviewsfront deskhenry ford hospitalgreat hotelfamily eventmovie theaterroom was cleanbreakfast staffconvenient locationfitness centerbusiness tripbreakfast areadesk staffthe entire staffa great stayeasy accesswould definitely stay here againgreat room
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4 - 9 of 672 reviews
Reviewed 4 weeks ago

Great stay and loved the staff and rooms. Will definitely be back. Enjoyed it very much. Room was beautiful. Bed was comfy and it was recently renovated and very comfortable. Glad i stayed there and will again

  • Stayed: March 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank mrosenberg68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denisa H, Manager at Hampton Inn - Detroit / Novi at 14 Mile Road, responded to this reviewResponded 4 weeks ago

Hi mrosenberg68,

Thank you so much for your wonderful review. We are so happy to see you share the same excitement about our newly upgraded rooms as we do. The staff at the Hampton Inn looks forward to your return and to serve you again.

Best,
Denisa H.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 March 2018

This was my third stay at this property. It's always super clean and the service is outstanding. The location is convenient to all the places I needed to be on my trip. I'll definitely be back the next time I'm in the area!

  • Stayed: March 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank MarthaBurt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denisa H, Manager at Hampton Inn - Detroit / Novi at 14 Mile Road, responded to this reviewResponded 16 March 2018

Hi MarthaBurt,

Thank you so much for taking the time out of your busy day to review our property. We are so happy to hear you enjoyed the property, the services my staff offered and we look forward to your return. However, I couldn't help but notice that you scored us low per our Hampton Commerce/Novi standards. We strive to provide perfect experience to all of our guests. Per your comments I do see that you enjoyed your stay, hopefully your next visit you will give us an outstanding review.

All the best,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 March 2018

Everyone was so helpful and friendly. The room was clean! Water and coffee were always available. There was popcorn there most of the time if you wanted it. It is in walking distance of pizza, a few fast food restaurants, etc.

  • Stayed: March 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank sharhom07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denisa H, Manager at Hampton Inn - Detroit / Novi at 14 Mile Road, responded to this reviewResponded 14 March 2018

Hi sharhom07,

Thank you so much for taking the time out of your day to share your experience with us. I am so happy to hear that you enjoyed your visits here. We strive to provide exceptional service to our guests and I am so happy to hear we were successful in reaching our goal during your stay.

All the best,

Denisa H.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 March 2018

Stayed overnight for a business trip in the area. Nice hotel, little on the older side but they are in process of renovating. Best part by far are the front desk folks, very friendly, always recognize HHonors properly with snacks, usually get upgraded without asking assuming space is available. For this stay was put in a 1 bed suite, again a bit outdated but very clean and service is good. Typical Hampton breakfast. When I'm in this area I normally stay here, although a new Hampton Inn is almost finished close by.

  • Stayed: December 2017, travelled on business
    • Location
    • Rooms
    • Service
Thank Travis K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denisa H, Manager at Hampton Inn - Detroit / Novi at 14 Mile Road, responded to this reviewResponded 7 March 2018

Hi Travis K,

Thank you so much for taking the time out of your day to share your experience with us. I am so happy to hear that you enjoy your visits here. We strive to provide exceptional service to our guests and I am so happy to hear we were successful in reaching our goal during your stay. I also greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we are implementing many of these upgrades to the property currently. If there is anything you feel we could do to improve your future stays, please do not hesitate to contact me. Once again, thank you for your response and allowing us to serve you.

All the best,
Denisa H.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 February 2018 via mobile

Hotel had ongoing renovations on the third floor- noise carried on into late evening at times. Workers may or may not have heeded front desk instructions to be quiet after noise complaints. Ask about renovations & room location prior to check-in.

That being said...the rest of the experience here was enjoyable. Friendly and attentive staff who go above and beyond. Spacious, clean, comfortable accommodations- from the room, to the pool/jacuzzi and fitness center, to the lobby & breakfast area. Daily breakfast has a decent, rotating variety of fresh hot & cold items. They had complementary drinks, chili, and popcorn in the lobby on Tues afternoon...then had a manager's reception in the breakfast area on Wed evening. It included complimentary drinks with a spread of Mediterranean cuisine from a local restaurant.

Stayed: February 2018, travelled on business
Thank 3t_summer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denisa H, Manager at Hampton Inn - Detroit / Novi at 14 Mile Road, responded to this reviewResponded 1 March 2018

Hello 20MikeE20,

Thank you so much for taking the time to review our property. Necessary upgrades to a hotel are challenging but we are so glad to hear that our staff was able to go the extra mile to make sure you truly had a wonderful experience with us. We are also very happy to see you were able to enjoy the extra amenities we offer to our guests during your stay.

We hope to see you again on your next visit.

All the best,
Denisa H.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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