Absolutely loved staying a Crown Metropol Perth. Staff were friendly & the room was amazingly clean. We stayed for 6 nights and could not fault the service, room or amenities. Highly recommend. A special mention must go to Nikkita (Apologies if spelt incorrectly), who made us feel very welcome, was extremely helpful and was super super friendly.

We love staying at Crown and my family stay on a yearly basis either at Crown Towers or Crown Metropol, however this experience hasn’t been as pleasant on the house keeping team.

We have on the booking 2 adults and 2 kids. We stayed from Tuesday until Friday morning we checked out. During that time, the only thing that got changed was the towels. We did not get new slippers, we had 2 on the first night and that was it. If we paid and stayed for three nights then at least give us the full service & amenities for those 3 nights if you want to cheap out on the 3rd free night - that’s fine... but all of those days we didn’t get refill not top up on:

*No basic amenities (toothbrush, comb, shaving amenities, cotton buds - Nothing) unless if you call and ask maybe... but for a five star hotel and the rates that you pay for... you should have those items available.

* The box of facial tissues were emptied on Wednesday as some of us had hay fever. The house keeping team, went in, and took the emptied tissue box away and didn’t replace us with new ones, so we had to use the toilet paper as tissues. Which is such and service and lack of initiative on their team, so see that the family has finish their box of facial tissue- common practice to replace the box?

*We drank the complimentary teas and the ones we drank didn’t get restock, they just left it as it is until we checked out

* there were no complimentary water at all... we have stayed at a lot of hotels around the world, this is the first hotels that don’t even have complimentary water

*all their shampoo, conditioner, shower gel and lotion were made in China. Why don’t they use Australian products. We stayed in Singapore and they even used Australian products and in Australian hotels such as Crown we use China made products. At Frasier Suites they use L'Occitane products which was so nice and made it so luxurious. I still can’t get over Crown use cheap products from China

* don’t bother about Atrium breakfast, there wasn’t much selection of food

Overall we had a good stay however they are missing a lot of the 5 star touches, with such high nightly rate, I would expect better amenities and service.
We stayed at a lot of hotels, April we were in Japan, in September we were in Singapore and their house keeping services was amazing. I would think that Australia should be similar.

The view we had was of the car park, we also did mention that we would like a special view as it was my husband birthday, but they didn’t have any.

We had a good experience with the valet team, as they were so nice and we had a pleasant experience with them.