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“The housekeeping SUCKS”

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Red Roof Inn & Suites Muskegon Heights
Reviewed 26 July 2015 via mobile

I stayed in room 172. Overall the room was ok for me and my 2 young boys. The only issue that I have is housekeeping. My room had hair everywhere in the bathroom. Urine under the toilet seat. Mirrors were streaky. You can tell that only towels were out in the bathroom.coffee filter in the coffee pot. The beds looked like the sheets were never changed. Just tucked in tighter. The tables and fridge were dirty the floors were vacuumed though.wow! About the only thing that was cleaned. Also I asked a housekeeper to straighten the room change the sheets and she gave me HUGE attitude. It was a bigger girl with long brown hair. She rolled her eyes was snotty and did a half you know what job on cleaning the room. She was rude and was complaining under her breath about having to clean the room again. I hope she no longer works here because she will be the reason why people don't come. And I will be contacting the head office about this young lady and her attitude!!!!!!!

Stayed: July 2015, travelled with family
5  Thank ashbaker1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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34 - 38 of 149 reviews

Reviewed 21 July 2015 via mobile

Stayed in jacuzzi suite, room was clean and nice. 2 room suite was nice, Especially with 2 TVs, one for adults and one for kids. Pool was clean and warm. Microwave and fridge came in handy. Breakfast had numerous choices. Lots of healthy choices.No complaints!

Stayed: June 2015, travelled with family
Thank greygal2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 July 2015

I'm typically happy to stay in budget hotels when I travel, so I'm not terribly picky, but this hotel was terrible. The hotel smelled awful. My room seemed to have been sprayed with industrial strength air freshener. The chemical "freshener" smell was so strong I had trouble sleeping, and even the clothes in my suitcase absorbed the smell. The hotel windows are sealed shut. There were people wandering the halls at all hours, and there were people yelling at each other in the parking lot. Many people appeared to be living there long term, and were often loud. The whole hotel was dirty and dingy, and there was trash in the hallway. Stay somewhere else!

Room Tip: Get a room anywhere but this hotel!
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  • Stayed: June 2015, travelled with family
    • Location
    • Sleep Quality
    • Service
6  Thank erin123740
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 July 2015

I prepaid for 6 nights at $144 per night, including all costs. This was a shockingly-overpriced awful experience. The rooms smelled shockingly bad--they spray something in the rooms to try to cover the small which makes odor even worse. Hallways are dirty and dingy, weird people hanging around in the parking lot and hallways all night. The hallways always had people milling around all night long. Do web search about prostitutes and police raids at this hotel. The positive reviews have to be by impostors. How could the Red Roof Inn company tolerate such a miserable hotel in its system??

Room Tip: Do not book this hotel because of its location. It's worth driving farther for a good night'...
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  • Stayed: June 2015, travelled with family
    • Location
    • Cleanliness
    • Service
7  Thank James S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 July 2015 via mobile

Didn't know what to expect from reviews. was extremely happy with our visit! From the moment we checked in the staff went above & beyond to make sure our stay was great! Our boys had a great time in the pool & hot tub. (Husband & I did too) loved the all day coffee! Beds were very comfortable, the room was nice.
We will definitely stay here again! Close to many things.
Thank you staff for a great visit!!

Stayed: June 2015, travelled with family
2  Thank Missy V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Red Roof Inn & Suites Muskegon Heights

Address: 150 S Seaway Dr, Muskegon Heights, MI 49444-3843 (Formerly Quality Inn & Suites)
Region: United States > Michigan > Muskegon County > Muskegon Heights
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Muskegon Heights
Price Range: RM258 - RM372 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Red Roof Inn & Suites Muskegon Heights 2*
Number of rooms: 125
Official Description (provided by the hotel):
Causeway Bay Hotels are pleased to offer you added comfort and spaciousness. Our rooms provide an extra measure of comfort during business trips, a leisurely vacation or an extended stay. Whether it's business or a fun weekend away Causeway Bay can accommodate your needs. Our friendly, courteous staff will help make your stay a pleasant one. ... more   less 
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Also Known As:
Red Roof Inn And Suites Muskegon Heights
Red Roof Inn & Suites Muskegon Heights Hotel Muskegon Heights

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