If I could give this hotel 0 stars I would. We reserved a room, got there after 3 hours of driving only to have hotel front desk staff tell us our reservation had been cancelled by a manager. We never received any phone call, email or notification of any kind. Worst customer service of any hotel I’ve ever been to. Luckily the Blue Horizon Resort had a cabin available and were super friendly and helpful. If you’re staying in Oscoda I would 100% recommend Blue Horizon over this place.

We were booking a last-minute trip to Oscoda and were hoping to stay at the AmericInn, but they were booked, so that's why we ended up here. We spent a whole half an hour in the lobby waiting to check in. Several people in front of us had reservations that weren't showing up in the system. At least our own check-in didn't have any issues.

The next problem was when we were leaving our room, the deadbolt popped out and really didn't want to go back in. We eventually got it to retract, but this happened another time. In addition, the hotel seems to have a major issue with key cards. Mine failed twice during our overnight stay and had to be re-programmed. My husband's failed once, and we happened to come across two other people with the same problem.

Check-out also took longer than necessary. Their computer system kept shutting down when the desk clerk was trying to print my receipt.

In general the property looks old and run-down. There is nothing at all inviting about it. And the price was over twice as high as the value we received.

My family as a whole has been coming here for 19 years. This is the last time I will ever pull into this place again. My 1st room was absolutely disgusting. There was pop or something sticky all over the TV screen, food on the lamp base, dust thick enough I wrote "hello" and the smell of mildew was overwhelming we walked out. So we got another room that we thought would be better. To get into the new room the door sticks so you have to use your shoulder and ram it several times to open it. Food on the outside of the mini fridge and some kind of dirt and food finger marks on the bed sheets so we had to get another set of sheets. We also has to spray cologne in the heating/air unit because it smelled like burning plastic.
Not one time upon check in was we told that the hot tub wasn't working correctly, the spa was locked up and the floor grate in the hot tub was off. My husband went to look for someone to turn on the jets after I went into the hot tub. Nothing was happening but a small tricle of air coming out that barely was moving any water. The water was lukewarm at best not far off of the temp of the pool. I noticed the floor grate was off leaving a huge opening in the floor. This seriously could easily break someone's ankle if they wasn't playing attention when entering down on the left side of the stairs.
At this point I went to the front desk to ask what was going on. With paying almost $200 a night for 2 double beds, I expected more for my money. I was told it (hot tub) has been broken since September 2021 and they couldn't get the part to fix the hot tub. I also inform the desk clerk about the problems with the room door. And since the ice machine was broken was there a way to get some ice? Ahhh.. no. This was all within less than 2 hrs of checking in. Unfortunately for us we was 2 hrs from home and everything within 60 miles was booked. But lucky for us, the manager should be in sometime tomorrow. Not one time was the desk clerk surprised about anything I said or the other people complaining as well. Not even an offer of a discount or refund if we checked right back out.
This is the worst stay my family has experienced here and I personally would rather sleep in my car.