Hi Stuart, as I mentioned in Hannah's reply, your group reserved at different times, some by phone, some online. When the group as a whole does not mention one name, you will be split into the groups of the name you mention at the time of your reservation. Your sisters request was not "ignored". Not once did Heidi mention to be near you in her online reservation. She asked for Paul Coulter who never reserved with us (perhaps it was his wife's name on the reservation, but when Michelle reserved online there was no mention of a group at all). Since we cannot know the names of all of your friends and family members and who might be together, it is impossible for us to organize you as a group with out knowing ALL of the information. One of your group members apologized to us for your sisters behavior, and the window was closed due to her aggressive behavior toward us. There was nothing we could say that would help to turn the situation around and she was one comment away from being kicked out of the park. I'm sorry your time here with us was not what it was a few years ago, we are the same owners with the same rules we established in 2007 with the exception of additional precautions we have to take due to covid, and in the midst of trying to get through these uncertain times there are groups like yours that will never understand what that might be like. We wish you the best of camping adventures at parks that might be better suited to your needs.