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Reviewed 10 November 2017

This hotel has an outstanding staff. Visitors are always made to feel welcome. Staff is friendly and efficient. I would recommend anyone staying in the Detroit Metro area to stay at this hotel. Complimentary breakfast is far above average. Pool area is clean and well maintained.

Date of stay: November 2017
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank L7186TOjohns
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lora L, Director of Sales at Embassy Suites by Hilton Detroit Metro Airport, responded to this reviewResponded 14 November 2017

Thank you for taking the time to post your review. We truly appreciate you making a point of recognizing the friendly and efficient nature of our Team Members who truly make our hotel the special place that it is. We can’t thank you enough for giving us the opportunity to be to service to you while visiting our hotel.

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Reviewed 10 November 2017

Overall the hotel is nice and clean. Close to the airport and shuttle service was could. I experienced a problem with billing. I was billed an incorrect amount and for wrong room. The issue was not timely resolved

Date of stay: November 2017
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank Q2062PHromank
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lora L, Director of Sales at Embassy Suites by Hilton Detroit Metro Airport, responded to this reviewResponded 14 November 2017

Thank you for sharing your review of our hotel. We apologize for the billing issues you experienced and that it was not resolved in a timely manner. We are disappointed when our guests are anything less than extremely satisfied with their stay. Please let us know if we can be of assistance and we hope to welcome you as our guest again in the future.

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Reviewed 9 November 2017

It has been a few years since we stayed at an Embassy Suites but this by far was the worse one and I would not stay there again.

The hallways are very noisy and housekeeping felt the need to yell to one another from one end of the hall to another during the afternoon. They may have just shampooed the carpets because the entire hall and even the room had a heavy soapy smell. The living room portion of the suites was very small but did contain a desk and counter with a coffee maker and microwave. The TV had a red stripe down the middle of the screen. Ice machine was at the end of the hall which is typical but inside a laundry room with no signage saying so. You also needed a room key to get in that room plus the plastic tray that hold the ice bucket was missing so you had to hold the bucket, the plastic bag, and push the button.

Happy hour is a joke. Although they did have free well liquor the food consisted of nacho chips and salsa, a feeble veggie tray, and some bowls of snack like chips and yuppie chow. Nothing hot at all. I don't expect a full blown meal but this was pathetic. I did order a club sandwich from a menu but is was marginal at best. The bartender from the real bar (not the happy hour bar) was great though. The happy hour bartender was too busy spreading her tip money out on the try to showboat that she expected tipped.

The worse part was the bath tub. The bottom is curved, not just the edges but the entire bottom and it was slippery. Both my wife and I slipped and almost fell. I was so afraid of falling that my shower consisted of a rinse and out in spite of a grab bar.

Good things? The bed was comfortable. They gave me two bottles of water at check in. The bartender. The place was clean but as mentioned it did have a heavy soapy smell, even the elevator. We had a very early flight out so we didn't have breakfast so no comments on that.

There are too many hotels right there by DTW to get stuck with a so so one. We chose the Embassy Suites because of previous stays with them elsewhere. I don't know that I would chance one again.

Date of stay: November 2017
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
Thank RussL
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lora L, Director of Sales at Embassy Suites by Hilton Detroit Metro Airport, responded to this reviewResponded 14 November 2017

Thank you for your feedback of your recent stay with us. We sincerely apologize that we were unable to meet expectations and based upon your review the housekeeping staff has focused on the room in which you stayed in hope that future guests will not have the same experience. Thank you again for your review and please feel free to contact us directly if we can be of any assistance.

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Reviewed 7 November 2017

Nice, clean suites, nice evening reception, fresh cooked-to-order breakfast, WONDERFUL staff! This additional text is simply to comply with the TripAdvisor requirement. My first sentance says it all. Soooooo... looks like tRIPaDVISOR needs me to say more....

Date of stay: November 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank larryolsen2230
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lora L, Director of Sales at Embassy Suites by Hilton Detroit Metro Airport, responded to this reviewResponded 7 January 2018

Thank you for the wonderful review. We hope to welcome you back as our guest soon.

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Reviewed 1 November 2017

The manager and his staff are a cut above the others. Friendly, helpful and caring. These are people who love their jobs and it shows. The breakfast was the best in the Free category that I've experienced and the manager's reception was nice. Nice snack food and wine. The hamburger's in the restaurant were excellent. This is a hotel I would return to if I'm in the area.

Date of stay: October 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank ernestb94
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lora L, Director of Sales at Embassy Suites by Hilton Detroit Metro Airport, responded to this reviewResponded 3 November 2017

Thank you for taking a moment to share your experience. We are happy to hear you found the hotel and staff to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

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