We reserved two rooms for our family. Upon arrival we were given a room that clearly had a smoke fest during the last travelers stay. So bad we could not breathe without coughing. The staff verified our complaint and apologized (thank you) and moved us to a new room where the bathroom had long dark hair in the bathtub (um no thank you!) We stopped at the front desk to share our concerns with the employees (there were 2) who said they would take care of it as we were late to dinner. When we returned and stopped at front desk to get some water bottles the same two employees were there. The one that had mainly helped us advised us nobody had gone into our room to clean it because they didn’t have our permission (wait what?! That was 3 hours ago and you said it would be taken care of). We are now in our room tired jet lagged and disenchanted with this hotel staff who clearly has no follow through or checks and balances to provide basic needs of the traveler...like a clean room. When pulling back the covers on our bed we found a dark spot on the blanket! Not ok Marriott! We expect higher standards and follow through from your brand!
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- Also Known As:
- Detroit Marriott Southfield Hotel Southfield
- Marriott Southfield
- Southfield Marriott