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Reviews (268)
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174
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All reviewsfront deskrestaurants and shoppingnice pool areathe hotel is cleangrocery storehome away from homefitness roomno issuestwin citiessausagethe breakfast areabed was very comfortablecontinental breakfasta great stayhave stayed here many timeshotel staffnight stay
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11 - 16 of 268 reviews
Reviewed 10 January 2018 via mobile

This hotel looks good when you first walk in... big rooms, big bathroom... and it’s all down hill from there. The staff was rude and many things didn’t work. I was in the pool area with three kids when suddenly the lights went out. With the exception of the underwater lights in the pool, it was instantly dark. Not a safe situation. I went to the lobby and asked the hotel clerk what happened. She answered that the pool closes at 10 pm (it was 10:01.) I asked if lights could be turned on so we could gather our things and she said “Nope, they’re on a timer.” I went back into the pool area to help the kids gather their things and discovered there were no pool towels. Back to the front desk I went, only to be told, “I put all the towels out, so if there aren’t any left, then we’re all out.” I should mention the hotel was not at all busy that night.
Other issues: no drain plug in the bath tub, the toilet would keep running unless you wiggled the handle, the TV in the lobby area had audio only, the juice machine at breakfast dispensed very diluted juice, and they ran out of coffee at breakfast.
I would not stay here again.

Stayed: January 2018, travelled with family
Thank Dana K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWFOM, General Manager at Best Western Plus Coon Rapids North Metro Hotel, responded to this reviewResponded 10 January 2018

Sorry for the inconvenience caused to you, Assure you, will look in to the matter, corrective measures will be in place for sure.

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Reviewed 23 December 2017

It was a quick stay for me, but the room quality was excellent. The value was also very good. If I had any issue, it was the night and morning front desk staff. Either sleeping or rude. The breakfast was okay if it’s just considered something quick. The location of the property is next to a lot of great places for dinner, so that was nice. The stay would’ve been better with more courteous staff.

  • Stayed: December 2017, travelled with friends
    • Value
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Review collected in partnership with Best Western
Thank J5453RVjacobb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWFOM, General Manager at Best Western Plus Coon Rapids North Metro Hotel, responded to this reviewResponded 25 December 2017

Thank you for your truthful response , we will improve as per your suggestions

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Reviewed 19 December 2017

BW offers very clean properties with spacious rooms and a very friendly and helpful staff. Their continental breakfast offers many selections of hot and cold food items with a large area to congregate in and visit.

  • Stayed: December 2017, travelled on business
    • Value
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Review collected in partnership with Best Western
Thank Michelle J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWFOM, General Manager at Best Western Plus Coon Rapids North Metro Hotel, responded to this reviewResponded 21 December 2017

Thank you very much for your valuable comments. we assure you of best services in future too

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Reviewed 4 December 2017

This is located in a convenient area, near shopping and interstates with restaurants nearby. Rooms and lobby and pool were well maintained, clean, pleasant and quiet. There was some work going on inside while we were there but it never interrupted our sleep or activities. Staff were pleasant and helpful when needed.

  • Stayed: November 2017, travelled with family
    • Value
    • Location
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Review collected in partnership with Best Western
Thank 290maryannh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWFOM, General Manager at Best Western Plus Coon Rapids North Metro Hotel, responded to this reviewResponded 5 December 2017

Thank you very much for your valuable encouraging comments

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Reviewed 1 December 2017

I am a regular business traveler to Saint Paul Minneapolis and have stayed in multiple hotels in and around the city. However, this time, it was my first time that i stayed out side down town. There was birthday party in Coon Rapids & wanted to surprise my gal pal. Therefore, i got checked in this beautiful hotel Best Western Plus Coon Rapids. It was a warm welcome by the front desk Mr Jessy and it was quick check in. Next day morning while i was enjoying the hot yummy breakfast, the new Manager Mr Om walked up to me and greeted. He shared some information's like when i said Your Hotel Looks beautiful"

The Manager said they spent lots of money for the last couple of months and renovation is still going on. What a gentle manager!!! He even apologized for any inconveniences

Anyhow, I enjoyed staying with this new renovated Best Western Plus Coon Rapids MN Hotel.

I am sure to come back and recommend word of mouth to my gal pal who is living near by apartment

Good Job manager & his team

  • Stayed: November 2017, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank harlam2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWFOM, General Manager at Best Western Plus Coon Rapids North Metro Hotel, responded to this reviewResponded 4 December 2017

Thank you so much for your valuable comments

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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