We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Nice hotel but now has "resort fee".”
Review of Grand Ely Lodge

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Grand Ely Lodge
Ranked #1 of 8 Hotels in Ely
Certificate of Excellence
Reviewed 2 July 2017

We have stayed at this hotel just about every year, at least once a year, for over 20 years. We have always enjoyed our stay. The rustic north woods style hotel, while starting to show it's age, still offers clean and comfortable rooms, a full service restaurant that serves consistently good food at moderate prices. The staff is always genuine, friendly and helpful. Of course there is the ubiquitous hotel wi-fi, an indoor pool, and various watercraft available, some for rent, down the hill at the lake.

During our last stay, a couple weeks ago, however, we were very disappointed to see the hotel now charges a 10% "resort fee" on-top of the usual room rates and taxes. To be fair, the desk manager refunded the fee to us this stay as we were not told about the resort fee at booking. Management says the resort fee covers the cost of "free wifi, free use of small watercraft, indoor pool, hot tub, sauna." Incidentally, most of these services have always been included in the base room rate and seemed to help justify the already high room prices. Regardless, a "resort fee" is essentially a second room charge often not reflected in the booking price designed to increase top line revenue and profit. I might expect such fees on Maui but not in quaint end-of-the road Ely, MN.

Room Tip: Lake side offers nicest views.
See more room tips
  • Stayed: June 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Northwoods1018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review
Reviews (395)
Traveller rating
Traveller type
Time of year
Language

23 - 27 of 395 reviews

Reviewed 25 June 2017

We recently stayed at Grand Ely Lodge with our 3 kids and our dog. We had a wonderful experience at the resort. It's in a great location, right on a beautiful lake and close to town. The staff was extremely kind and welcoming when we arrived. They were more than helpful and accommodating the entire time that we were there. We ate a few times right at the restaurant in the lodge and the food was great! Overall, we had a great time and would recommend this resort to anyone.

  • Stayed: June 2017, travelled with family
    • Value
    • Location
    • Service
Thank Tricia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlie K, Front Desk Supervisor at Grand Ely Lodge, responded to this reviewResponded 25 June 2017

Dear Tricia,

Thank you so much for staying with us and for taking time to submit your comments. We appreciate your business.

We are very happy that you had a wonderful experience and that the staff was helpful and accommodating. It is also nice to hear that you had great food while dining here as well.

We look forward to welcoming you again on your next visit to our area.

Have a grand day!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 June 2017 via mobile

Very nice and clean and great staff and the FOOD is great !! I come back every summer, and in fall to see the colors, and winter for winter activities, good for family or couples or even by my self for business to just relax and enjoy the great atmosphere!!

Stayed: June 2017, travelled as a couple
Thank rickpete
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mary Z, General Manager at Grand Ely Lodge, responded to this reviewResponded 5 June 2017

Thank you SO much for your great review! We love hearing from our guests, and especially the wonderful time they have at Grand Ely Lodge and Ely!
We look forward to your return stay as well!
Mary

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 June 2017

What a wonderful place! I didn't even know this place existed. Definitely NOT what you would expect in the the north woods of Minnesota. We had a wonderful, clean room. The pool was a little chilly for my preferences, but the hot tub was the perfect temp. The only disappointment was our room was directly under the bar. We could hear footsteps above us until well past 11pm.

  • Stayed: May 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank acousticsix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlie K, Front Desk Supervisor at Grand Ely Lodge, responded to this reviewResponded 18 June 2017

Dear acousticsix,

Thank you for taking the time to submit your review. We appreciate your business.

It is good to hear that you found our place to be wonderful. I do apologize for the late night footsteps above your room and for the pool being a little chilly for your preferences, but glad the hot tub was the perfect temp.

We hope to see you again on your next trip to our area!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 June 2017

This northwoods-themed resort hotel is a fine choice for visitors to Ely. It is a full-service hotel, with in-house restaurant and snack bar. Rooms on the north side of the hotel overlook Shagawa Lake. The hotel is located on a side road several blocks from the center of Ely, so there is no traffic noise. (but it is at least 1/4 mile walk to town and other restaurants and services). Rooms are quite spacious, furnished in an attractive northwoods decor. Windows open; room has refrigerator & microwave, wi-fi, sofa, desk, good lighting and full length mirror. Room was clean in good condition.

  • Stayed: May 2017, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank mountainoutin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlie K, Front Desk Supervisor at Grand Ely Lodge, responded to this reviewResponded 18 June 2017

Dear mountainoutin,

Thank you so much for your kind review.

We are glad that your group enjoyed your stay and hope to see you all again on a return visit.

Have a grand day!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Ely hotels
9.5 km away
Moose Track Adventures
1.4 km away
Adventure Inn
Adventure Inn
#3 of 8 in Ely
190 reviews
1.4 km away
Motel Ely Budget Host
Show Prices
Show Prices
Show Prices
7.9 km away
Silver Rapids Lodge
Silver Rapids Lodge
#30 of 34 in Ely
108 reviews
15.8 km away
Northern Lights Lodge
1.2 km away
A Stay Inn Ely
A Stay Inn Ely
#3 of 3 in Ely
52 reviews
Show Prices
Show Prices
Show Prices

Been to Grand Ely Lodge? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Grand Ely Lodge

Address: 400 N Pioneer Rd, Ely, MN 55731
Region: United States > Minnesota > Ely
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 8 Hotels in Ely
Price Range: RM703 - RM848 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Grand Ely Lodge 3*
Number of rooms: 61
Reservation Options:
TripAdvisor is proud to partner with Hotels.com and Booking.com so you can book your Grand Ely Lodge reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grand Ely Hotel Ely
Grand Ely Resort

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing