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32 - 37 of 364 reviews
Reviewed 9 May 2019

Clean, comfortable, warm and wonderful staff..
Been here repeatedly and will continue to stay in this hotel. My visits are primarily for business and after long hours of work, returning to the hotel is like being at my second home, with the always welcoming, friendly staff. Good location. However, lacks the 'amenities' for family with children.

Room tip: Rooms nearest to the elevator lobby may be a bit noisy.
Date of stay: May 2019
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
Thank pkgblu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunwayHotel_SbrgJaya, Public Relations Manager at Sunway Hotel Seberang Jaya, responded to this reviewResponded 10 May 2019

Dear pkgblu,

Greetings from Sunway Hotel Seberang Jaya!

Thank you for your review. We are glad that our location and services are up to your expectations. We are very fortunate to have a team of very dedicated employees who make customer satisfaction their top priority. Your comments would serve as an encouragement for our team to continue with the good work. Please accept our sincere empathy for your experience during your recent stay with us. Rest assured that your feedback on our amenities have been duly noted and forwarded for the Management for their consideration as our guests' experience remains our top priority.

We hope this single experience does not mar your overall impression towards our hotel. We are most grateful for your patronage to our hotel, and we look forward to welcoming you with us in the near future.

Kind regards,
The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 May 2019 via mobile

I stayed for only one night, but i can tell the room size is big & bathroom is clean. I slept comfortably. Location also is good.
The only things need to address is parking area which is not adequate. But luckily for me, i get parking space quite easily.
Will consider to come again.

Date of stay: April 2019
Trip type: Travelled on business
1  Thank leparklu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunwayHotel_SbrgJaya, Public Relations Manager at Sunway Hotel Seberang Jaya, responded to this reviewResponded 6 May 2019

Dear leparklu,

Greetings from Sunway Hotel Seberang Jaya!

Thank you for your review. We are glad that our room and location is up to your expectations. Please accept our sincere empathy for your experience during your recent stay with us. Kindly be informed that the Management of the hotel is committed to making our guests feel at home, by taking the initiative to engage valet services in order to provide guests with convenience in view of the limited parking space due to the construction of Sunway Medical Centre, which aims to serve the local community better. We hope the service provides better security, and has reduced the inconveniences of guests who might need to look for other available parking spaces around the hotel.

We hope this single experience does not mar your overall impression towards our hotel. We appreciate if you may recommend us to your loved ones and we look forward to welcoming you back with us in the not too distant future.

Kind regards,
The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 May 2019 via mobile

The location is the best because it is nearby the bank, restaurants, shopping mall etc but the parking is limited. You have to come back early to hotel to secure the parking, otherwise you have to leave the car keys to the hotel valet parking. But the parking is free. Room and breakfast are good and affordable price.

Date of stay: May 2019
Trip type: Travelled on business
Thank azlannn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunwayHotel_SbrgJaya, Public Relations Manager at Sunway Hotel Seberang Jaya, responded to this reviewResponded 6 May 2019

Dear azlannn,

Greetings from Sunway Hotel Seberang Jaya!

Thank you for your review. We are glad that our location and services are up to your needs. Please accept our sincere empathy for your experience during your recent stay with us. Kindly be informed that the Management of the hotel is committed to making our guests feel at home, by taking the initiative to engage valet services in order to provide guests with convenience in view of the limited parking space due to the construction of Sunway Medical Centre, which aims to serve the local community better. We hope the service provides better security, and has reduced the inconveniences of guests who might need to look for other available parking spaces around the hotel.

We hope this single experience does not mar your overall impression towards our hotel. Nevertheless, we are most grateful for your patronage to our hotel, and we look forward to welcoming you with us in the near future.

Kind regards,
The Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 April 2019 via mobile

Was in the hotel for a week in April 2019. The parking was limited as the previous open air parking beside the hotel is now a construction site for Sunway Hospital. However, the management have hired 24 hours valet services and it is free for in house guest.

The location is good with walking distance banks, food places and shopping mall

Facility is good with the gym available 24 hours.

Will be back again

Date of stay: April 2019
Trip type: Travelled on business
Thank izwanbasuki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunwayHotel_SbrgJaya, Public Relations Manager at Sunway Hotel Seberang Jaya, responded to this reviewResponded 30 April 2019

Dear izwanbasuki,

Greetings from Sunway Hotel Seberang Jaya!

Thank you for your review. We are glad that our services, facilities and location are up to your expectation. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon.

Kind Regards,
The Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 April 2019

Never thought to write this review on Tripadvisor, but just can't stand for our unhappiness. We were first unable to find a carparking space in here, due to their extremely less parking lot. Then follow by told that our room had taken by others because we didn't pay deposit, and they have high occupancy, bla bla.., all rooms have been occupied. We straightaway walking out and leave.

Arghh, I cannot understand what is the purpose of making reservation in ahead whereby we end up cannot get a room after our long drive from Kuala Lumpur.

Date of stay: April 2019
  • Trip type: Travelled with friends
    • Location
    • Sleep Quality
    • Service
1  Thank cookiesinbaking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunwayHotel_SbrgJaya, Public Relations Manager at Sunway Hotel Seberang Jaya, responded to this reviewResponded 29 April 2019

Dear cookiesinbaking

Greetings from Sunway Hotel Seberang Jaya!

Thank you for your review.

Please accept our sincere empathy for your experience during your recent stay with us, especially with regards to the incident with your room booking. With reference to your comment on the hotel parking space, please be informed that this is following the construction of Sunway Medical Centre, which has just commenced at the side land of our hotel, enabling Sunway to better serve the community in future. Our guests' convenience remains one of our priorities, and the Management has engaged in providing complimentary valet services for our guests in view of the limited parking space. Nevertheless, we thank you for your comment on our parking, and it has been forwarded to the Management for their attention.

With reference to the incident of your rooms, please be informed that the Management views your feedback with concern, and would like to further investigate the issue for service improvement, in order that similar incidents do not occur again. Please do email our hotel with the date of the incident, and the name of our associate that you encountered, and we will be in touch accordingly. Rest assured that this is not the standard to which we hold ourselves to and steps have been taken to initiate changes for the better.

We hope this single experience does not mar your overall impression towards our hotel. We wish you would extend us the opportunity to welcome you once again, and to serve you in the near future.

Kind regards,
The Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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