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1 - 6 of 364 reviews
Reviewed 19 July 2020

"The hotel is situated in a good location. Just behind it is the Sunway Convention Centre which is connected to a shopping mall (very modern and nice). However to get there one will have to walk (too close to drive or hail a taxi) - exposed to the elements!
Checking in was a breeze. I drove to Seberang Jaya and upon arrival I parked in their open car carpark (no basement parking) and their conceige was alert and came to help me with my luggage. The front desk staff though a little bit inexperienced are very friendly and helpful. Can tell that they are really trying their best to make sure they leave a good impression ,
Breakfast at the coffeehouse is acceptable. The coffeehouse is also a bit small but they have fairly large furnishing. Food is tasty and the staff there are attentive and friendly.

All in all a good experience during covid-19 experience. Good hotel to stay in.

Date of stay: June 2020
Trip type: Travelled on business
Thank Weiaze1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sunway Hotel SJ, Marketing at Sunway Hotel Seberang Jaya, responded to this reviewResponded 20 July 2020

Dear Weiaze1234,

Thank you for your kind review. We are glad that you found our services to your expectations. We take note on your comments on our Front Desk staff, nevertheless we appreciate your kind compliments on our team. Rest assured that we will share it with the rest as an encouragement to keep up their efforts during this season.

We wish you may recommend us to your loved ones, and hope to welcome you back with us again in the near future.

Kind regards,
The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 March 2020

I really had a great time stay at this hotel.Their service and room very comfortable.I have a great stay for my business trip because its near Kulim High Tech and other facilities.Their staff are very friendly and they serve a variety of food for breakfast.Overall Im very satisfied to stay at this hotel and surely will stay at Sunway Hotel Seberang Jaya for another trip at Penang.I hope other hotel will do the best as Sunway Hotel Seberang Jaya.

Date of stay: March 2020
Trip type: Travelled on business
Thank zatiahmad2020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ka Mei Cheong, Owner at Sunway Hotel Seberang Jaya, responded to this reviewResponded 17 March 2020

Dear Valued Guest,

Thank you for your kind review. We are glad that you enjoyed your overall stay with us and found our services to your expectations. Your kind compliments on our staff are also much appreciated, rest assured that they will be shared among the team as an encouragement to keep up their efforts.

We are most grateful for your patronage to our hotel, and we look forward to welcoming you with us in the near future.

Kind regards,
The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 February 2020

This is my uncountable stay in this nice hotel. The good quality of service in all areas are well maintained right from my arrival until departure. The money spent for staying in this hotel was very worth it. Thanks SHSJ.

Room tip: All rooms are good.
Date of stay: January 2020
  • Trip type: Travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Rogerabbit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunwayHotel_SbrgJaya, Public Relations Manager at Sunway Hotel Seberang Jaya, responded to this reviewResponded 9 February 2020

Dear Valued Guest,

Thank you for your review. We are glad that you found our services to your expectations. We appreciate such wonderful feedback from our guests.

What a pleasure to learn that you had enjoyed your recent stay with us. Your kind comments will be circulated to our management team and we are sure that such praise will be an added motivation to our staff.

We await the pleasure of greeting you again, and wish to thank you for making Sunway Hotel Seberang Jaya your preferred choice of accommodation in Seberang Jaya.

Kind regards,
The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 January 2020

Comparing this against the hotel just across the property, this hotel is in every bit worse if you are someone who pays attention to details; bed being a little hard, kettle with plastic interior instead of stainless steel, toilet bowl flush that is weak, TV screen that is insanely small by today's standards.

My biggest gripe is the lack of parking spaces and the jockeys wanted to collect RM20 for parking service. My advise to management: this is a hotel, not a shopping mall. Considering majority of your guests are locals you should expect that majority would be driving to your property. Therefore, it is inexcusable not to provide sufficient parking spaces.

That said, it is still a decent place to stay considering choices are pretty limited around this area.

Date of stay: January 2020
    • Sleep Quality
    • Rooms
    • Service
Thank kmleow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunwayHotel_SbrgJaya, Public Relations Manager at Sunway Hotel Seberang Jaya, responded to this reviewResponded 28 January 2020

Dear Valued Guest,

Thank you for your kind review. We appreciate such beneficial comments and constructive feedback from our guests.

Please accept our sincere empathy for the inconvenience you experienced with our services during your stay with us, especially with our parking facilities. Kindly be informed that your feedback on our toilet bowl flush is much appreciated, and will be highlighted to the relevant department for necessary steps to improve guest experience. Your comments on our kettle, TV size and bed quality are also duly noted, and will be forwarded accordingly to the Management for their attention and consideration. With regards to your comment on our parking facilities, kindly be informed that the Management of the hotel does engage valet services in order to provide guests with complimentary parking convenience in view of the limited parking space due to the ongoing construction of Sunway Medical Centre next door, and the chargeable parking is provided to guests who wish to park their cars within the front porch of the hotel. We hope the service provides better security, and has reduced the inconveniences of guests who might need to look for other available parking spaces around the hotel.

We hope that this single experience will not mar your overall impression of our hotel, and we wish to welcome you back with us again soon to experience the changes.

Kind regards,
The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 January 2020 via mobile

Me & my husband really suprised that our duluxe room was upgrade tu suite room without any additional charge!
Tq Ms Punitha to choose us for a lucky guest on that day.Sincerely no other hotel do like sunway hotel seb jaya did which is they choose the guest randomly who stay at their hotel for the first time & upgrade the room.I wish the other hotel also can do like sunway hotel do.

Date of stay: January 2020
Trip type: Travelled as a couple
Thank Suzana_60s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SunwayHotel_SbrgJaya, Public Relations Manager at Sunway Hotel Seberang Jaya, responded to this reviewResponded 28 January 2020

Dear Valued Guest,

Thank you for your review. What a pleasure to learn that you had enjoyed your recent stay with us. Your kind comments will be circulated to our management team and we are sure that such praise will be an added motivation to our staff.

We await the pleasure of greeting you again, and wish to thank you for making Sunway Hotel Seberang Jaya your preferred choice of accommodation in Seberang Jaya.

Kind regards,
The Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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