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4 - 9 of 419 reviews
Reviewed 3 November 2022

Recent stay found me leaving with 3 less shirts that Light Hotel Laundry destroyed in laundering. The worst part was they broke their word to reimburse me of which I was only asking for reimbursement on one of three shirts. Upon check out they asked be to settle for 20 % of the cost of the new replacement shirt which I had already acquired. Such a disappointment that the Light Hotel finds that a lousy $100 USD aid worth more than all the bad posts, and reviews to follow. Hope that Karma finds its place with their establishment!
Paul

Date of stay: October 2022
Trip type: Travelled on business
Thank paulzR496WJ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 27 October 2022 via mobile

Nice, clean rooms, good spread of buffet food, helpful staff but housekeeping staff not helpful. Refused request for extra towel & blanket, the first time a 5 star hotel has refused suwas ch a request!

Date of stay: October 2022
Trip type: Travelled on business
Thank abdulmurshid
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 19 September 2022 via mobile

Attended wedding dinner of Dr Rajiv with family at ballroom .
Food was great including vege options .Staff very experienced and very good arrangements . Sound system good .
Beautiful hotel and ballroom .

Date of stay: September 2022
Trip type: Travelled with family
Thank SD9646
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
The Light Hotel Penang, General Manager at The Light Hotel Penang, responded to this reviewResponded 3 October 2022

Thank you very much for your kind review. We hope that all our efforts in making our guests and their guests as comfortable as possible, ensuring that we never fall short on delivering our services to the best of our abilities at all times.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 July 2022

Very nice hotel, good food. All positives in general and very nice stay but unfortunatelly one staff member behave like the hooker, no respect that my husband got wife and 3 kids still try to hit on him even when he not interested, very pushy. And it was Malay lady Mardziah (Marr). Beware if you come with husband of boyfriend. Can provide the photo if you want to know who to avoid.

Date of stay: February 2022
Trip type: Travelled on business
2  Thank ayu1123
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 9 July 2022 via mobile

Stayed here for 3 nights during Hari Raya holidays in May 2022.

Pluses : The Hotel is nicely located with ample free parking.

It is a 5 star well maintained, well sanitised, neat and clean property.

Ours was a superior room, very clean and equipped with all the necessary amenities.Bed was quite comfortable with crispy white linen. Bathroom too was pleasant. Good housekeeping staff.( Forgot to take the room photo.)

Minuses : Front office staff especially younger ones need to be trained to address the guest with courtesy.

Once I called the front office to get something but was bruskly turned down by a female official without any polite explanation!!

Breakfast was an average affair. The attitude of the cooking staff at Dosai, omlette counter was lackadaisical. They were passing the cold, precooked food to the guests. May be they were not in good mood on that day.

Overall, a good experience..

Date of stay: May 2022
Trip type: Travelled with family
1  Thank Irene_J_02
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
The Light Hotel Penang, General Manager at The Light Hotel Penang, responded to this reviewResponded 14 July 2022

Dear Valued Guest,

Delightful Greetings from The Light Hotel Penang!

We are very appreciative of your thoughtful feedback. Your keen insight is valuable as it's a robust tool for creating a healthy environment, boosting productivity and achieving better results among our team members.

Nonetheless, we sincerely apologize for the inconvenience caused due to our inadequate service. We take great pride in giving our best every day to provide efficient and friendly service to all our valued guests.

Moving forward on the issues highlighted, we have taken immediate measures to avoid the reoccurrence of the similar incident.

Thank you for staying with us and we hope to have more opportunities to show ourselves in a better light on your future visits.

Best regards,
Raj

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